Mobile App Access Issue

Question

I started a new job last week and added my new e-mail address to the outlook app and removed the one from my previous job. I was able to access the new account without downloading authenticator. Then, when I downloaded authenticator I could no longer access the account. It says 1 account found when I open the app (in the first image below), but I cannot click on the account. When I select the "Add Account" option and add the same account it sends me to authenticator to register the account and then when I click "Register" it sends me back to the Outlook app which produces this error message (second image attached). I have tried deleting the apps and removing and re-adding the account to authenticator. No matter what I do, the account is always "found" in the Outlook app but cannot be clicked on, and I end up in the same loop that results in the error message.

Answer 1

Hi John,

Thanks for the screenshot. Given the situation, I would suggest you please use built-in app support to contact our dedicated Outlook app for iOS team for further assistance.

In the Outlook app, Tap your profile photo and then the ? > Contact Support. For your reference: Get in-app help for Outlook for iOS and Android

NOTE: When you contact our support team, you won't receive an email or get a call back. But you'll receive a notification when the support team sends you a reply and can easily communicate with them in the app. Look for the notification on the Settings and Contact Support icons.

Regarding this point, we would truly appreciate your kind understanding.

Best regards,

Shyamal