difficulty opening e-mail

Question

when I try to open my Outlook 365 York University e-mail account I am shown a message "Something went wrong", followed by the following: UmVwZWF0aW5nIHJlZGlyZWN0cyBkZXRlY3RlZC4gPEJSPjxCUj5DbGljayA8YSBo cmVmPSIvb3dhL2xvZ29mZi5vd2EiPmhlcmU8L2E+IHRvIHNpZ24gb3V0Lg== (Ba se64), and a button "Refresh this page". When I click on this button, the problem resolves itself, and my e-mail opens normally. Can this be fixed?

Answer 1

If you are clicking an icon on your desktop, you may need to update the destination link.

Solved my 500 error problem.

Have a great day.

Answer 2

I am having the same issue with opening my outlook mail - so annoying.

500 Something went wrong.UmVwZWF0aW5nIHJlZGlyZWN0cyBkZXRlY3RlZC4gPEJSPjxCUj5DbGljayA8YSBo cmVmPSIvb3dhL2xvZ29mZi5vd2EiPmhlcmU8L2E+IHRvIHNpZ24gb3V0Lg== (Ba se64)

Please advise how to correct

Answer 3

I am having the same error. Here is my screenshot.

Answer 4

Hi Robert A Fothergill,

Thanks for choosing Microsoft Community.

Based on your description and your post category, it seems that you use Outlook on the web, right? Please be kindly to change a browser to log in your account and check if you will meet the same issue on other browsers.

And did you get any error code when you see 'Something went wrong“ like 500? To better help you, could you provide me a screenshot about the error page. I wil continue to help you based on the screenshot you provide. Your understanding is highly appreciated.

Thanks for your precious time. Have a nice day.

Best Regards,

Katherine