Reply Button Not Showing

Question

Hello,

I am using Outlook with Office 365 through portal.office.com on Chrome. In the ribbon where I see all other buttons like "Delete" "Archive" etc. I don't see my "Reply" button. The only way I can reply to emails is by hitting the reply button that shows in each email.

I tried clicking the elipses-->Customize. Here I see all sorts of options for buttons I can either remove or add to the ribbon. Unfortunately, the only buttons not available are the "Reply" and "Reply All" options I am actually looking for.

Any help would be appreciated.

Thank you,

Jordan

Answer 1

This can be closed. I had to turn off conversation view.

Answer 2

Here is everything I see. In this screen I tried scrolling down/up and left/right. I also tried clicking on the elipses you see, but nothing happened in either case.

Answer 3

Please post a shot of the Customize options.

Answer 4

Kerry,

Thank you for the response. Here is what I'm seeing

This is a work computer for a job I just started. The first time I logged in I noticed I did not have the reply button. In my previous job for which I used portal.office.come on microsoft edge I had a reply and reply all button in the above ribbon.

I am currently using Chrome, but I tried all of your trouble shooting suggestions.

1. Cleared cache -- no difference
2. Logged in using private mode -- no difference
3. Downloaded Microsoft Edge and logged in with this browser -- no difference

Yes, it's happening to every email. The only "trouble shooting" steps I tried was searching through options to see if perhaps it was just a matter of customizing that ribbon, but I couldn't find any options to add the buttons I wanted. I already tried the elipses shown in the above picture, that allowed me to customize the ribbon, but it did not offer the reply or reply all buttons.

Best Regards,

Jordan

Answer 5

Dear Jordan_7_K，

Thanks for choosing Microsoft community!

I have read your question carefully and done some research, please kindly refer to following suggestions:

At first I should confirm whether you lost the buttons in following pictures.

Given that you are using OWA and this error occurs, I recommend that you try:

Clean the cache of the browser you are using to check the results.

Log in to OWA in the browser's privacy mode to check if the results are different.

Change to a different browser to log in to OWA to check the results.

In addition, to narrow down the scope of question, I would like to collect some information:

1. Can you please provide a screenshot?
2. Is it happening to every email that you're reading?
3. What troubleshooting steps have you tried so far?
4. Did you make any changes to your computer prior to this issue?
5. What types of account are you using? （business account/outlook.com/IMAP e-mail account/POP e-mail account)

Hope this help you, if there is any deviation in my understanding, please forgive me and provide me with more details. I am more than happy to continue to help you. I wish you a smooth new year and all the best!

Best regards,

Kerry