Saving emails in a folder created under a different email address

Question

I have two email accounts in my Microsoft outlook and the main email account I use has several folders set up to file away read emails. Since migrating to outlook, I can't drag emails from Email Address #2 into a folder that was created under Email Address #1. Is there any way to fix this? There's not error message when I try this in outlook, it simply won't let me drop it into that folder.

I previously used the apple mail application and could save emails in any folder irrespective of which email address account it's created under.

Answer 1

Dear Sarah,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

Based on your description, you can't drag emails from Email Address #2 into a folder that was created under Email Address #1 in Outlook for Mac.

I did some research and test, the feature you mentioned is design limitation of Outlook for Mac, we appreciate you bringing this to our attention. Microsoft continuously strives to improve its products and to provide a better experience to its consumers. At this point, we would like to have our engineers be aware of the said concern.

At the same time, I would recommend posting your concern on our specific feedback site where Microsoft will collect customers’ feedbacks on the products: https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472. After you submit the feedback, will you please send us the feedback link then our team can help vote on this issue. This, this feedback can display in top area of the site, it will be easier taken as consideration by Product Team.

Meantime, you may contact our specialized team for Outlook for Mac support to confirm about this issue Contact support within Outlook for Mac - Microsoft Support. We believe the experts from that team can address your query effectively and accurately. 

1. To report issues, report bugs or provide feedback, go to Help > Contact Support.
2. Enter your Name, Email, issue that you are experiencing and select Send.

Note:  And when you get a message from support, you will be notified through the OSX notification center, and a notification message will be displayed on the status bar. Please feel free to let us know their findings for this can help other community members facing the same issue.

Thanks for your time and your understanding would be highly appreciated.

Sincerely,

Sherry | Microsoft Community Moderator