Why Microsoft doesn't sending any verification code to my phone number?

Question

My Microsoft account has no phone number. So, I want to add a phone number. But Microsoft doesn't send any verification code. I've been waiting for a week but hasn't received any verification yet. I have been trying for several times but no veil.

Answer 1

Hello,

Thank you so much for your reply and explanation.

Since you are not receiving the code and do not have the call option, I recommend contacting support at the bottom of the page. Follow these steps:

1. Select "Other products" from the "Products and services" menu.
2. Click on "Category" and select "Manage Account Security."
3. Confirm your selection, then select "Chat with a support agent in your web browser.

Link: https://support.microsoft.com/home/contact?link...

Disclaimer: This is a public user-to-user community forum. None of us here work for Microsoft and it is beyond our capability to assist directly with account or login-related issues.

Warm Regards,

Arif

Answer 2

Thanks.

1. Yes
2. Yes. I also tried with a different number but it didn't work
3. There's no call option here. They say,"Enter the code we sent to your phone.
4. Yes, I have one

I don't know why it's happening. But I want to add my phone number as soon as possible for security concern.

Answer 3

Greetings! My name is Arif, and I will assist you today.

1. May I confirm, are you able to receive other messages on your phone?
2. Have you tried restarting your phone or putting your SIM card in another phone?
3. Try choosing the call option to receive the verification code instead of the message verification code.
4. Make sure to set up another email address as a recovery email to receive the verification code in case you lose your SIM card or face the same issue. This way, you can get the verification code via your recovery email address.

Please check the article below which is related to your issue:

https://support.microsoft.com/en-us/account-bil...

Warm Regards,

Arif