RDC issue within Citrix

Gottlieb, Seth 1 Reputation point


I have an end user who is trying to remote in to one of our workstations using RDP through a Citrix session. It needs to display on both monitors, but can only display on one through RDP. I selected 'Use all my monitors for remote session', but it did not solve the issue. I have included a Gif to clarify my problem.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Andy YOU 3,071 Reputation points


    1.If we use mstsc to remote access destination server like below picture, will the same issue happen?

    2.Does this end user's 2 monitors have the same resolution?

    3.Did you try to update the display card driver for your issue PC?

    4.If we create a new local admin accoun, will the same issue happen on this new lcoal admin account?

    There are other document for your reference

    Span on multiple monitors when logged into a Citrix session via Citrix Receiver (or Citrix server)

    If the issue persist, we can also post this issue in Citrix forum.

    Problem with Citrix Workspace for Windows and multiple monitors

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  2. Andy YOU 3,071 Reputation points

    Is there any progress on your question?

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