RDC issue within Citrix

Question

Hello.

I have an end user who is trying to remote in to one of our workstations using RDP through a Citrix session. It needs to display on both monitors, but can only display on one through RDP. I selected 'Use all my monitors for remote session', but it did not solve the issue. I have included a Gif to clarify my problem.

Answer 1

HI

1.If we use mstsc to remote access destination server like below picture, will the same issue happen?

2.Does this end user's 2 monitors have the same resolution?

3.Did you try to update the display card driver for your issue PC?

4.If we create a new local admin accoun, will the same issue happen on this new lcoal admin account?

There are other document for your reference
CITRIX - USING MULTIPLE MONITORS
https://it.uni.edu/citrix-using-multiple-monitors

Span on multiple monitors when logged into a Citrix session via Citrix Receiver (or Citrix server)
https://serverfault.com/questions/588667/span-on-multiple-monitors-when-logged-into-a-citrix-session-via-citrix-receiver

If the issue persist, we can also post this issue in Citrix forum.

Problem with Citrix Workspace for Windows and multiple monitors
https://discussions.citrix.com/topic/402098-problem-with-citrix-workspace-for-windows-and-multiple-monitors/

============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

HI
Is there any progress on your question?