RDC issue within Citrix

Gottlieb, Seth 1 Reputation point
2021-07-01T17:07:53.947+00:00

Hello.

I have an end user who is trying to remote in to one of our workstations using RDP through a Citrix session. It needs to display on both monitors, but can only display on one through RDP. I selected 'Use all my monitors for remote session', but it did not solve the issue. I have included a Gif to clarify my problem.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Andy YOU 3,071 Reputation points
    2021-07-02T07:19:58.773+00:00

    HI

    1.If we use mstsc to remote access destination server like below picture, will the same issue happen?

    2.Does this end user's 2 monitors have the same resolution?

    3.Did you try to update the display card driver for your issue PC?

    4.If we create a new local admin accoun, will the same issue happen on this new lcoal admin account?

    There are other document for your reference
    CITRIX - USING MULTIPLE MONITORS
    https://it.uni.edu/citrix-using-multiple-monitors

    Span on multiple monitors when logged into a Citrix session via Citrix Receiver (or Citrix server)
    https://serverfault.com/questions/588667/span-on-multiple-monitors-when-logged-into-a-citrix-session-via-citrix-receiver

    If the issue persist, we can also post this issue in Citrix forum.

    Problem with Citrix Workspace for Windows and multiple monitors
    https://discussions.citrix.com/topic/402098-problem-with-citrix-workspace-for-windows-and-multiple-monitors/

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  2. Andy YOU 3,071 Reputation points
    2021-07-09T03:37:41.29+00:00

    HI
    Is there any progress on your question?

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