I am recieving a Javascript error message when I go to log in to my Outlook account on my PC only

Question

When I go to my PC start page, which is set for my Outlook account, I am receiving the following error message. I cannot fix this, and it only the login on this page that is affected,

UTC Date: 2023-04-21T23:55:53.238Z
Client Id: DDE4B10792D84782AD86C7F7822BEA9F
Session Id: 434bf475-ec3d-45e5-94d6-995ae74f1e02
Client Version: 20230414002.05
BootResult: cdnError
Failed resource: https://res.cdn.office.net/owamail/20230414002.05/scripts/owa.388134.m.js
Back Filled Errors: Unhandled Rejection: ChunkLoadError: Loading chunk 388134 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.388134.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 414284 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.SharedBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 414284 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.SharedBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 388134 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.388134.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 388134 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.388134.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 414284 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.SharedBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 388134 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.388134.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 414284 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.SharedBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.
(error: https://res-h3.public.cdn.office.net/owamail/20230414002.05/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 388134 failed.
(error: https://res.cdn.office.net/owamail/20230414002.05/scripts/owa.388134.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 414284 failed.
(error: https://res.cdn.office.net/owamail/20230414002.05/scripts/owa.SharedBoot.m.js):undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined
err: Error: Failed to load javascript.
esrc: Script
et: ClientError
estack: onLoadFailed@https://outlook.live.com/mail/0/inbox?bO=1&sessionId=434bf475-ec3d-45e5-94d6-995ae74f1e02:2:21272
importModule/this.promise</<@https://outlook.live.com/mail/0/inbox?bO=1&sessionId=434bf475-ec3d-45e5-94d6-995ae74f1e02:2:20037

Answer 1

Hi Terrijo! This is Benpella . I'm a fellow Outlook.com user and I'm sorry to hear about the issue.

I understand that you are unable to do anything with your account even if you are able to access it because you encounter a Javascript error. You also encounter this issue when using your account on other browsers. I'd be happy to assist you. It is possible that you are experiencing this issue because of a problem in the browser that you're using. You can clear your browser’s cache and temporary internet files as an initial troubleshooting step to make sure that your browser’s settings are not causing your issue.

After optimizing, please close your entire browser and try again.

Also, please try using a different Microsoft account on the same browser/computer for us to isolate the cause of the issue.

Let us know how things turn out.

Benpella

Answer 2

Before we end the chat, is there anything else that you need or that I can help you with? I want to make sure that you are completely satisfied, and that I’ve met all your needs before we part ways!

Answer 3

Thank you, I deleted the temp files and cache files on my browser and it worked!