email down

Question

Hello. My email has randomly stopped receiving any emails via the app and website for a week? Very worried I’m going to miss information I need and I’ve tried contacting Microsoft

Answer 1

Hi Zoe! This is Raech. I'm an Outlook.com user like you and I'm sorry to hear about the issue you are having.

There are several possible factors as to why you're not receiving your emails. Below is a list that you can check to ensure that your settings are optimized to receive all your emails accordingly.

1. Check your Junk folder for the missing emails.
2. Make sure your mailbox isn't full or close to its limit.
3. Check your Inbox filter and Sort settings.
4. If Focused Inbox is enabled, check your Other tab for the missing emails.
5. Check your Blocked senders and Safe senders list. (You can add domains from known senders in your Safe list)
6. Check your email rules.
7. Check to see if email Forwarding is enabled.

For specific instructions on the items listed above, kindly check the link below.

https://support.microsoft.com/office/fix-outloo...

Disclaimer: This is a public user-to-user community forum. None of us here work for Microsoft and it is beyond our capability to assist directly with account or login-related issues.

Sincerely,

Raech C.

Answer 2

i wrote to community last fri or sat. my email was disabled by google. i tried to go into my email a week ago thursday. i've been trying to recover it since then google says i have more than allowable accts. i don't know what that means. i've told everyone there is people from around the world on my pc. att,google chrome HP etc. but they say no i'm crazy. they are still on 86 I only hav a 64 PC. You can look for yourself, b/caue you know they are there too. Facebook too. Not the worry i tried to log into my gmail about 8 days ago and put in my email ******@gmail.com it came back with password which i thought was and it said no it was changed 3 or 4 months ago there was no forgot pswd icon so i typed into the empty space i forgot it. immediatly my password was disabled and google gave me a new one ******@gmail.com.it dosen't work either its disabled. cannot pay my bills or get any bills or info on my email. how do i get it back? i hope somebody can help me as i've written this story for the last time i hope. Sincerely yours Janice Binion PLEASE HELP ME