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Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
Hello Nicola Sayers
Welcome to the Microsoft Community.
Based on your description, don't worry, we can work together to get closer to the answer.
From the /Outlook for Windows/ category you posted, we know your problem is "Not able to receive mail from kaboodle ". Please feel free to correct me if my understanding is wrong. I know that sometimes troubleshooting can take a while and the fact that the problem has not been resolved can be frustrating.
We can fully understand how you feel. Due to limited information and many reasons for the problem, we may need more detailed information from you:
- Which Mail ISP provider possess your E-mail account, for example @Outlook.com/@Gmail.com/@iCloud.com
- Whether the unreceived email only behave like this in a specific account, can other email accounts receive kaboodle's email?
- Is it just that the emails from kaboodle are not received, please confirm emails from other senders can be received normally.
- If it is convenient for you, could you please log in to the web page of your email account to see if you will received the email or not? Assuming that the web page has not received it, the client will relevantly not synchronize. Which it is an expected behavior
The above four scenarios help us narrow down the scope of problem, if there is any update, please feel free to come back to the community.
Best regards,
Chandy|Microsoft Community Support Specialist
* Beware of scammers posting fake support numbers here.
* Your patience and cooperation are highly appreciated.