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Android - Outlook error: Everything done! Enjoy your empty inbox.

Anonymous
2023-04-10T13:22:22+00:00

Since Tuesday 04.04 suddenly Outlook app stopped synchronizing emails on the Android phone (empty with an error: Everything done! Enjoy your empty inbox).

Important info:

Outlook works on the PC (client and web), also on the web on the phone.

This specific issue never happened before.

Troubleshooting already done:

Phone reboot

The app was re-installed 4x (company Owned device so every uninstalling included uninstalling of Company Portal). Latest version of Outlook.

Sent test emails, nothing comes through only on the phone app

Checked Outlook settings, nothing out of blue, the account is correctly signed in, syncing is on

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-01-18T02:59:55+00:00

    Klaudia, did you get resolution? I have same issue. What was the fix?

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  2. Anonymous
    2023-04-11T06:12:34+00:00

    Dear Ashraf,

    I forgot to mention but both recommended steps (account reset and re-adding the account) have already been applied several times, no change. I will try to reach out to the support you recommend.

    Best regards,

    Klaudia

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  3. Anonymous
    2023-04-10T15:40:55+00:00

    Hello Klaudia Zajac,

    Good day. Thank you for posting to Microsoft Community.

    I understand that you have an issue with synchronizing emails on your Outlook for Android. My apologies for any inconveniences caused. May I kindly confirm if you have tried resetting your account in the Outlook app? Please see steps below.

    1. Open the Outlook app.
    2. Access the top left profile icon and then Settings
    3. Select the email account.
    4. Scroll down and Tap Reset Account.

    You may as well try to remove and re-add the account again and check the result. Set up email in the Outlook for Android app - Microsoft Support

    Meanwhile If the issue persists, I recommend to contact Outlook for Mobile support to get an accurate solution from a dedicated team. These experts can assist with suggestion based on your current setup and can advice with detailed collected logs if needed. For reference:, please refer to :Get in-app help for Outlook for iOS and Android

    Thanks in advance for your kind understanding!

    Best Regards,

    Ashraf

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