Browser Outlook Empty Inbox

Question

I posted this question on Dec. 30 and still have not had a solution. Since I have not gotten responses, I have decided to try a new thread.

I prefer to use Outlook on my browser with my other browser based applications. Yesterday, all of a sudden, my emails were all gone. There is nothing in my inbox or in any of my other boxes. There are no calendar events and none of the other synced calendars are showing. 

I have tried: 

• logging out and back in again
• logging in using an Incognito window
• clearing the browsing data>Cookies and other site data>for All Time
• logging in on another browser (Safari and Firefox)
• checked that javascript is allowed
• accessing the account with another computer (I only have Macs)
• sign in via mobile browser (Chrome) - I got a runtime error

None of those resolved the problem. 

Screen shots and original question: https://answers.microsoft.com/en-us/outlook\_com/forum/all/empty-inbox-and-no-calendar-in-outlook-on-chrome/07fd3d78-ec3c-4c5d-a618-57f844db3d18

Answer 1

You're welcome!

Answer 2

I will do that. Thank you!

Answer 3

Hello DesignDiva93

Have you tried in-app support? They can look at your mailbox from the backend and see why you might be getting the web.config errors and fix it.

Log into Outlook.com on the web using a PC or Mac. If you log in from a mobile device, you need to use the desktop site.

Click the ? icon to open the Help menu.

Type a question. Scroll to the end of the research results and click Yes for Still need help?.

How to get support for Outlook.com

https://support.office.com/article/f5482a98-616...

-- Diane

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