Cannot find a deleted user on eDiscovery

Nikhil Surendran 96 Reputation points

Hi All,

we had a user in 2019 and now I need to get their emails for 2018 and 2019. I tried to create a Core eDiscovery for this, but I am not able to find his name on Exchange Mailbox to specify the location for eDiscovery search. I can see other inactive mailboxes but not this specific one. I tried to find the user via PowerShell,

"Get-MsolUser -All -ReturnDeletedUsers | Select-Object UserPrincipalName, DisplayName"

But this command only return the list of users who were deleted recently.

I really appreciate any advice on this.


Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Nikhil Surendran 96 Reputation points

    Hi Michev and Eric Yin,

    Thanks for you messages, I was not able to find the user using eDiscovery or Powershell. However, I was able to find the emails sent from the user account and received by them. As I was not able to locate the user on eDiscovey search, I added their email manually and ran the search. I believed this is because of our recent migration to Office 365, may be the user never had an account in O365. Anyhow, I got what I was looking. Thanks

    Appreciate your support.


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  1. Vasil Michev 94,206 Reputation points MVP

    If you are not able to see him as inactive mailbox, you wont be able to perform eDiscovery. Just FYI, you should prefix inactive mailboxes with dot (.) when entering them in the eDisovery/Content search UI.

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  2. Eric Yin-MSFT 4,386 Reputation points

    If you can't find the user with command "Get-MsolUser -ReturnDeletedUsers", that means the user has been deleted from recycle bin (30 days) and can't be restored.
    I'm afraid you should try other methods, maybe check if any pst remained?

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