How to solve error code 0x80040155?

Question

Hello,

I am intern at this toy company. They have provided me my own laptop, in the laptop I noticed that I'm sharing with another person(admin). I don't know if sharing the same laptop is causing this problem but, every time I tried to send a email someone through Outlook I always get the error code 0x80040155. I tried to go to account settings and try to repair my account but it doesn't let me.

Answer 1

Hi Alejandro Miranda1,

Good day.

Hope you are doing well. Thank you for posting in Microsoft Community.

According to your description, before moving forward, could you please allow me to collect below information to understand particular situation?

* If you open Outlook in safe mode, are you getting this scenario?

* Please try to diagnose this situation via running Microsoft Support and Recovery Assistant tool. This tool may be help to diagnose Outlook related problems.

* Could you please provide me brief Office version screenshot page? To know this, open any Office 365 application such as Word / Excel / PowerPoint / Outlook > File > Office Account and share with me entire screenshot page via private message.

* Whether this situation has happened with any other users in your organization?

If you are getting any result via SARA tool, please try to provide that result in private message for further analysis.

Note: due to data privacy, please share with me above requested information in private message. I sent private message.

Here are the steps to open private messages:

To view private messaging options> click your profile picture at the top on the right > select the My Profile option.

I will look forward to your further response about above requested information in private message. Thank you for your precious time.

Stay safe and healthy.

Sincerely,

Darpan

Answer 2

Dear Alejandro Miranda1,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

Based on your description, I understand that you have a query "How to solve error code 0x80040155?" At this very moment, I am looking into whether there could be a possible solution to this issue. I will get back to you as soon as I get any additional information about your query.

Your patience and cooperation are much appreciated.

Sincerely,

De Paul | Microsoft Community Moderator