Can't scroll contacts

Question

• I can't scroll contacts in https://outlook.live.com/people/0/ in Firefox, Chrome, Edge and Opera.
• I get a visible list of about 12-14 A's but no more contacts than that, and no scroll bar.
• Can't scroll with mouse pad or mouse.
• I can click the 'A' to get the alphabet, but when I select another letter, I get the first contact's details for that letter, and the 'All contacts' list disappears. Clicking 'All contacts' does not bring back the list. The only way back to the original, partial list, is to select something other than 'All contacts' on the left pane, then try 'All contacts' again. This brings back the partial list of A's.

Update

2022-10-20 (Thu), 8:00 AM:

Refreshed page and there is now a scrollbar.

Firefox and Chrome confirmed.

Answer 1

This is another of the problems when Microsoft update systems without notifying you of what they are supposed to be improving. Obviously basic checking has not been carried out prior to activating this so called improvement.

Answer 2

Having exactly the same issue so well described by DS-MSC

Makes using Contacts un usable.

This needs urgent escalated attention.

Answer 3

Windows 7 PC

Chrome 106.0.5249.119 (Official Build) (64-bit)

I have a similar issue which as well as on my PC is also present on an Android Tablet running Chrome (through Web and NOT Android App) which when accessing my x165 Contacts - the Scroll Bar normally to RHS of the Contacts list has disappeared however my Mail (& Calendar) don’t appear to be affected.

This was initially intermittent and I originally noticed that the Scroll Bar didn’t appear when opening Contacts in a new Tab (Right Click) but would be present if you switched from Mail > Contacts within the same OpenTab but in the last 24 hours this has deteriorated and the Scroll Bar is now always missing irrespective of how you open the Contacts.

Found if I selected a Contact and then Cursor Down the Contact list had only populated approx. 20 of my 165 Contacts but when I searched for any other Contact that wasn’t visible I could call this up or Export a full CSV list so they are all still there but just not visible.

I have not added any Categories or added or changed any of the Contact Files but I first noticed this about 5-7 Days ago.

Other odd thing I noticed yesterday which I think again has deteriorated in the last 24 Hrs is that when viewing a Contact these at first appear with the ability to scroll through the Contact Info (ie such as when you have lots of info or additional Notes)  using the Scroll Bar on far RHS of the Contact Info but interestingly found the more contacts I opened and viewed … the less Contact Info would be left visible until you were finally left with the just the Header Name and headings (ie Overview - Contact - Files - Email - LinkedIn)  and No Contact Info visible.

Don't know whether this adds anything for those of you with greater technical skills than myself but spent nearly 8 Hrs on and off on 14/10/22 trying to report this being passed from team to team on 2 Tickets after MS Chat support closed the first Ticket and despite promising to get a Supervisor to call back only did so 7½ Hrs later and failed again despite their promises to Call Back yesterday with no further contact other than closing the Second Ticket so I guess no hope of any help there !

Answer 4

I am not getting any errors nor am I using categories. the only problem I am seeing is once I go to the contact tab, I can't manage my contact folder. No control at all.

Answer 5

I have exactly the same issue with my Outlook.com account. The same problem happens on two computers. Using DevTools in Edge, the following errors are shown when refreshing the People (Contacts) page.