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Missing emails - Hotmail web version

Anonymous
2022-11-05T12:15:26+00:00

When viewing my emails through Hotmail web browser (chrome) random emails disappear - they are visible on my phone and via the outlook app. It is only when I log in via the web. Sometimes it can be odd messages, sometimes all messages across several days and sometimes several weeks worth. When I refresh the page the ones that were missing can come back but then others go missing

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2022-11-05T12:55:19+00:00

    Hi,JonnyP65 .

    I'm Jen, I'm also an Outlook user just like you. I'm not working for Microsoft but I'd be happy to help you figure this out.

    Have you tried signing in to a different browser to see if the same issue will occur? If it's only happening in chrome, I'd suggest cleaning your browser's cache cookies and site data. Once you're done, relaunch the browser and check if the emails are no longer missing in your inbox.

    Feel free to share how it went.

    Kind regards.

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