Sorting emails on mobile Chrome

Question

My emails on my mobile chrome have stopped sorting itself like it normally does (latest on top), unless I click on the "others" tab and click back into "focus". It automatically comes up with emails from years ago!

How do I fix this? I've always checked my emails on my mobile's chrome and it was fine up until a few days ago, and when I go into the filter, there's no sort option.

Also, is there a way to keep me signed in? It doesn't give me the option at the beginning when I sign in every time.

Answer 1

Hi Jen!

Thank you for your help. I've tried clearing the browsing data and it's still the same.

And I've looked into the auto log in and I have that ticked, but because I haven't saved my password that's probably why. Which wasn't an issue before? (No password saved, still logged in) But that's okay, it just helps me to remember my password now 🤭

Answer 2

Hi, FareenMohd.

I'm Jen, I'm also an Outlook user just like you. I'm not working for Microsoft but I'd be happy to help you figure this out.

I understand the issue only happens when using mobile Chrome on your phone. If you were able to confirm that your filter settings are correct but the issue persists on mobile chrome, I would suggest clearing browsing data and see if it will make any difference. I have also checked every setting and found no option to further change the filter settings while signing in to mobile chrome. It might also be a good idea to submit feedback regarding this by tapping on the icon with your initial then scrolling down and tapping on Feedback.

To stay signed in, tap on the ellipsis then scroll down and tap on Settings. Go to Passwords and enable Auto sign-in.

I hope this helps. Feel free to share how it went.

Kind regards.