MailBox saturated

Question

I have my mailbox that is saturated and I can no longer receive or send emails. I deleted some photos files emails, I even bought a storage but I still can not activate my account

Answer 1

Hi Fatima,

Thank you for the screenshot.

You are low on OneDrive storage which is 5 GB for free users. You will need to move your files either to an external drive or to your computer. To do so, please click on the link below and log in with your email account which you are using for the Outlook account in question, once moved, after some hours, you will be able to send and receive emails:

https://onedrive.live.com/

Thank you.

Answer 2

I need your help

Answer 3

Hi Fatima,

Thank you for the reply.

Let us first check how much storage space is left or if the upgrade has taken place or not on your account by clicking on the link below:

https://outlook.live.com/mail/0/options/general...

If possible, please share a screenshot (please hide your personal information) of the storage. I have also attached a screenshot.

Thank you.

Answer 4

I haven’t been able to send or receive mail for 3 days and the storage I bought is not activated even if I was debited. help me I have important emails I’m waiting for

Answer 5

Hello Fatima! My name is Abdullah, and I will assist you today.

I am sorry to know that you are experiencing this issue. May I confirm when you upgraded your storage? Please note that it will be taking some time for the changes to reflect on your account.

Thank you.

Best,

Abdullah