Group Email Failure

Question

Since 6/24/2022, my group email through groups.outlook.com has failed with no apparent explanation. Is the group email system not working? If not, is this temporary or permanent?

Answer 1

Have you not been reading the reports of failing group emails? I've been experiencing the same problem for days now.

The system reply email reads: "The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly"

How about a straight answer.

Is this MS's way to get us to upgrade for $$/month?

Answer 2

Just wanted to let you know I'm having the same issue. I sent a group email on Monday 6/27 that got through to everyone. Here's what my reply said:

**Delivery has failed to these recipients or groups: ****@groups.outlook.com

The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly.

Diagnostic information for administrators:

Generating server: DM5PR20MB1578.namprd20.prod.outlook.com
Total retry attempts: 4

******@groups.outlook.com
Remote Server returned '421 4.3.2 Service not available'

Original message headers:

Received: from BL0PR20MB2180.namprd20.prod.outlook.com (2603:10b6:207:44::32)
 by DM5PR20MB1578.namprd20.prod.outlook.com (2603:10b6:3:13a::10) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5373.18; Wed, 29 Jun
 2022 15:05:59 +0000
Received: from CH2PR20MB3611.namprd20.prod.outlook.com (2603:10b6:610:65::11)
 by BL0PR20MB2180.namprd20.prod.outlook.com (2603:10b6:207:44::32) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5373.18; Wed, 29 Jun
 2022 15:05:36 +0000
Received: from CH2PR20MB3611.namprd20.prod.outlook.com
 ([fe80::a84f:2d66:6d87:8074]) by CH2PR20MB3611.namprd20.prod.outlook.com
 ([fe80::a84f:2d66:6d87:8074%6]) with mapi id 15.20.5395.014; Wed, 29 Jun 2022
 15:05:36 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: ******@hotmail.com>
To: ******@groups.outlook.com>
Subject: Re: 
Thread-Topic: 
Thread-Index: AQHYijZRshk549wGrECzq4X0MvPSqq1jZ+QAgAMVv3s=
X-MS-Exchange-MessageSentRepresentingType: 1
Date: Wed, 29 Jun 2022 15:05:36 +0000
Message-ID: <******@CH2PR20MB3611.namprd20.prod.outlook.com>
References: <******@CH2PR20MB3611.namprd20.prod.outlook.com>
 <******@q.com>
 <CA+5ntvmPiwc9w+Rg=XATcteYGqOzQzHiKZcwRj2wEu_8pDCG=******@mail.gmail.com>
 <CAEv_s3EGUaKruoCzW_=4RO5xja=******@mail.gmail.com>
 <******@CH2PR20MB3611.namprd20.prod.outlook.com>
 <******@mail.yahoo.com>
In-Reply-To: <******@mail.yahoo.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <******@CH2PR20MB3611.namprd20.prod.outlook.com>
msip_labels:
MIME-Version: 1.0
X-TMN: [MIzY1M4mdXJSzlw5UGaSiOzdobz6+2Bz]
X-MS-PublicTrafficType: Email
Return-Path: ******@hotmail.com
X-MS-Office365-Filtering-Correlation-Id: 1e9daa33-8f8e-4932-2d7e-08da59e0d25e
X-MS-TrafficTypeDiagnostic: BL0PR20MB2180:EE_|DM5PR20MB1578:EE_

Answer 3

Hello

I have been having the same problem with my groups.outlook.com

It started not working on the 26th June 2022, it worked prior to

I have tried, the Outlook App, 3rd party email app, chrome, edge etc

I have included the response below

I have also changed the emails to abcde / abcdefg

Thanks

Michael

Delivery has failed to these recipients or groups:

abcdefg(******@groups.outlook.com)The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly.

Diagnostic information for administrators:

Generating server: SYBP282MB0201.AUSP282.PROD.OUTLOOK.COM
Total retry attempts: 4

******@groups.outlook.com
Remote Server returned '421 4.3.2 Service not available'

Original message headers:

Received: from SY4P282MB3762.AUSP282.PROD.OUTLOOK.COM (2603:10c6:10:19b::8) by
 SYBP282MB0201.AUSP282.PROD.OUTLOOK.COM (2603:10c6:10:66::15) with Microsoft
 SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
 15.20.5373.16; Tue, 28 Jun 2022 10:14:37 +0000
Received: from MEYP282MB4137.AUSP282.PROD.OUTLOOK.COM (2603:10c6:220:173::10)
 by SY4P282MB3762.AUSP282.PROD.OUTLOOK.COM (2603:10c6:10:19b::8) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5373.15; Tue, 28 Jun
 2022 10:14:17 +0000
Received: from MEYP282MB4137.AUSP282.PROD.OUTLOOK.COM
 ([fe80::d194:fe3d:5119:a4c2]) by MEYP282MB4137.AUSP282.PROD.OUTLOOK.COM
 ([fe80::d194:fe3d:5119:a4c2%3]) with mapi id 15.20.5373.018; Tue, 28 Jun 2022
 10:14:17 +0000
X-Mailru-Internal-From: ******@hotmail.com
From: =?UTF-8?B?TWFyaWE=?= <******@hotmail.com>
To: =?UTF-8?B?UlVQTyBVMTJCIDIwMjI=?= <******@groups.outlook.com>
Subject: =?UTF-8?B?RHV0eSBSb3N0ZXIgUm91bmQgMTI=?=
X-Mailer: My.com Mailer 1.0
Date: Tue, 28 Jun 2022 13:14:09 +0300
X-Letter-Fingerprint: hsFC3ihaJCzgoFA4aaa7qubWOO6FMqEJ
X-Mailru-Compose-Stats: =?UTF-8?B?eyJVc2VyU2Vzc2lvblRpbWUiOjMwMTQ5ODk5LCJpc19pbl9hYiI6IjEiLCJI?=
 =?UTF-8?B?b3N0IjoiZS1hai5teS5jb20iLCJhYl9zaXplIjoyNzkxfQ==?=
Reply-To: =?UTF-8?B?TWFyaWE=?= <******@hotmail.com>
Message-ID: <******@MEYP282MB4137.AUSP282.PROD.OUTLOOK.COM>
Content-Type: multipart/mixed;
boundary="----69f5366fb76f4bafacb2a24644e5328a-jNSbjP9DnN8H8V6A-1656411249"
X-7564579A: EEAE043A70213CC8
X-77F55803: A0EE7B112D189DF9A0F21CC061F2095323D2FBEB2644075C123CF01B01BA4A5B26088943885F9B4B396CFF5F6A5CDE2B46481225E977E94B
X-8FC586DF: 7088FE8F28191859
X-C8649E89: 4E36BF7865823D7055A7F0CF078B5EC49A30900B95165D344A2E3AE0A8792E692584AF42DC5A0AD54CF45927ACAE8B8193E8BE2B8E94E47EF918657DF10845191D7E09C32AA3244C3B475EDE6EE2E6985CEE3E2D311D3B527101BF96129E40113EB3F6AD6EA9203E
X-D57D3AED: 3ZO7eAau8CL7WIMRKs4sN3D3tLDjz0dLbV79QFUyzQ2Ujvy7cMT6pYYqY16iZVKkSc3dCLJ7zSJH7+u4VD18S7Vl4ZUrpaVfd2+vE6kuoey4m4VkSEu530nj6fImhcD4MUrOEAnl0W826KZ9Q+tr5+wYjsrrSY/u8Y3PrTqANeitKFiSd6Yd7yPpbiiZ/d5BsxIjK0jGQgCHUM3Ry2Lt2G3MDkMauH3h0dBdQGj+BB/iPzQYh7XS329fgu+/vnDhKOjMyV/Ig3+S+zzA8U25Fg==
X-Mailru-MI: 10000000000000000
X-Mailru-Sender: F6A885639617C2468ED35622C91E8592757CEE0E98C6E85626088943885F9B4BBA2E32BB73C5DE7175F9AC8A6A4A25999E17D2356C7B5B7EED99BC855DC41FC6A945D03F0E0D4DF4E7506400B3A692B8EAB4BC95F72C04283CDA0F3B3F5B9367
X-Mras: Ok
X-Spam: undefined
X-TMN: [W9WoYVatMWetrcqN7mOyupxmtAZsm4U5]
X-ClientProxiedBy: AM9P250CA0018.EURP250.PROD.OUTLOOK.COM
 (2603:10a6:20b:21c::23) To MEYP282MB4137.AUSP282.PROD.OUTLOOK.COM
 (2603:10c6:220:173::10)
Return-Path: ******@hotmail.com
X-Microsoft-Original-Message-ID: <******@f35.my.com>
MIME-Version: 1.0
X-MS-Exchange-MessageSentRepresentingType: 1
X-MS-PublicTrafficType: Email
X-MS-Office365-Filtering-Correlation-Id: a7e9bfb0-2677-4d4a-70a6-08da58eef4bc
X-MS-TrafficTypeDiagnostic: SY4P282MB3762:EE_|SYBP282MB0201:EE_

Answer 4

Dear Keith,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

Based on your description, could you please kindly let us know what kind of Microsoft 365 subscription you are using? Would you mind let us know if there is not error message or Non delivery report how can you know this email is not delivered?

In addition, if you are Microsoft 365 business/education subscriber and you can contact the admin in your organization and refer Run a message trace and view the results in the Exchange admin center in Exchange Online | Microsoft Docs to run message trace and provide us the result via Private Message.

Sincerely,

Tommy | Microsoft Community Moderator

***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***