Can't edit quick steps

Question

I am having issues with editing quick steps. After filling out all of the information I want to edit, I try to hit the 'Save' button, but it does not do anything. The only button that registers is the 'cancel' button.

Answer 1

Dear Adriana Cazas,

Thanks for choosing Microsoft Community.

Based on your description, I know the scenario you met. To narrow down the issue, please be kindly to try to log in your account in outlook on the web and check if you will meet the same scenario here. If you do not meet this scenario on the web, for this, it seems that it is your outlook client issue. Meanwhile, please try to Open Outlook in safe mode - Microsoft Support and check the result.

If safe mode cannot help, you can try the suggestions bellowing and check if these can make any difference.

1. Repair Office Application: Repair your office application: You can refer to  Repair an Office application (microsoft.com) and then check the result.
2. Create a new profile according to Create an Outlook profile - Microsoft Support.
3. Use SaRa Tool to fix your outlook issue: You can get more detailed information from About the Microsoft Support and Recovery Assistant.
4. Un-install outlook and re-install it.

Hope the suggestions above can help you. If the issue persists, please be kindly to provide me the screenshot about the error page you got. I will continue to help you based on the screenshot about your outlook version in private message by clicking File>Office Account>About Outlook. Your understanding is highly appreciated.

Below are the steps to open private message:

• To View private messages option > click on Profile Picture at top of the right side > Select My Profile option.

Thanks for your precious time. Have a nice day.

Sincerely,

Katherine