Outlook log-in security code

Question

Hello, I started an Outlook account as I was having many problems with another email. But Outlook asks me for a code every time, which is not just annoying, it's impossible, as one of the reasons I'm changing from my old email is that I can't always access it... and the request for a code is going there!! Infuriating. I've googled it and found you should change settings, but duh, I can't get into it to change them. Plus when I've used it I can't find the File menu or Settings.

I can't tell you the Outlook version as the path I googled: Help menu, select About Microsoft Office Outlook doesn't come up with anything. I'm running on Windows 10 64 bit.

Thanks for any help.

Answer 1

Hello, RedFox21

Welcome to Microsoft Community.

Outlook asks me for a code every time, which is not just annoying, it's impossible, as one of the reasons I'm changing from my old email is that I can't always access it... and the request for a code is going there!!

May I know what does the window look like? Would you mind showing it in screenshots? By the way, have you enabled two-step verification with your Microsoft accounts ? If you turn on two-step verification, you’ll get a security code to your email, phone, or authenticator app every time you sign in on a device that isn't trusted.

I've googled it and found you should change settings, but duh, I can't get into it to change them. Plus when I've used it I can't find the File menu or Settings.

I can't tell you the Outlook version as the path I googled: Help menu, select About Microsoft Office Outlook doesn't come up with anything. I'm running on Windows 10 64 bit.

May I know where did you check the version? Would you mind showing your steps in screenshots?

Looking forward to your reply.

Best regards

Yuhao Li| Microsoft Community Support Specialist