Amazon emails blocked

Question

Hi,

My password reset emails for Amazon are not being sent through to my email account. Amazon support has confirmed that the emails have been sent, so it's an error on Outlook's part, possibly falsely blocking them.

Any help on how to resolve this? This isn't something I can fix myself and will need a Microsoft employee to take a look, but no idea how to directly contact anyone.

Thanks in advance

Answer 1

Hello Hannah

Hi, I'm Karl and will be happy to help you today.

To start off with the obvious just to get it out of the way, am assuming you have confirmed that the messages are not being delivered to your <Junk> folder and if that's the case, the rest of this answer would apply

It is possible that Amazon has been either temporarily or permanently been pur on the Outlook.com >Blocklist>. If it's a temporary block, there is nothing you can do about it but wait.

Regardless, if the above is the case whether permanent or temporary, there is absolutely nothing you can do as a recpient

This is an issue handled by the Microsoft SNDS (Smart Network Data Service) team. Unfortunately, the SNDS team does not monitor this forum.

As a FYI, tInformation for senders regarding SNDS can be found in

Smart Network Data Service (SNDS)

https://sendersupport.olc.protection.outlook.co...

Join SNDS and JMRP

https://sendersupport.olc.protection.outlook.co...

Services for Senders and ISPs

https://sendersupport.olc.protection.outlook.co...

Just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to the SNDS team. We have no input on Microsoft's policies, procedures, or design decisions. Microsoft Support personnel do not staff this forum.