Something went wrong message when opening email

Question

When I open my Outlook email, after a few seconds, I get a screen with the message "Something went wrong" with the application. It tells me to refresh the browser. Once I do this, my email briefly appears, but then the "something went wrong" screen reappears. This just started happening and is a huge problem as it prevents accessing my email.

Please help. I'm not sure how to access any responses, since I cannot access my email. All other accounts work fine. I'm logged in now, for example.

Answer 1

Hi Steven, hope you're doing well. I’m Ian, and I’m happy to help you today.

Have you tried to use different browser or your browser's incognito/private mode if problem persist.

You can also try to clear your browser's cache in this case.

Please also check the link below if there's a technical issue in your region.

https://portal.office.com/servicestatus

This is a user-to-user support forum and I am a fellow user.

I hope this helps, but please let me know if you need anything else.

Answer 2

Thanks, Ian. Somehow, the issue resolved itself (for now). I appreciate the link to check for possible regional tech issues.

Steven