Can't open a protected message - one time passcode never arrives

Question

I am trying to open a protected message with my icloud email account, but when i click the link to open the attachment it takes me to a webpage stating I will need a one-time passcode which has been sent to my email. When I check my email, the message never arrives - I have checked all folders and there is no confirmation code. Please advise.

Answer 1

Hello

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We won't be monitoring this thread in the future, so if you need more help, create a new thread to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully

Leonardo_Y

Answer 2

Hi,

Thank you for posting in Microsoft Community.

It looks like you can't open a protected message since you're not getting the One-time passcode. Let's work on this together in finding the best possible solution to this issue.

To better understand the situation, I would like to ask some questions, such as:

• What device are you using in accessing your email account? Windows PC, MAC, iOS or Android
• What email domain are you using? ex. Hotmail.com, Live.com, Outlook.com
• Are you using the Outlook application or Outlook.com in the web?
• Are you being prompted by the system where you can sign in and receive a single-use code?

While waiting for your response to our questions above, kindly check this support article on how to open a protected message - How do I open a protected message? - Microsoft Support

Looking forward for your response soon!

Sincerely,

Leonardo_Y