Hacked Hotmail

Question

Hacked Hotmail

Anonymous

Hello,

My wife and I's combined email was hacked a couple of weeks ago and they have used the info to gain access to credit cards, bank accounts and loans. I can't seem to reach anyone at Microsoft to discuss the situation and every time we've changed passwords, they've emailed support to gain access. They have recently requested, through Microsoft support, to gain access into a gmail account I've recently set up but they were not able to be verified. These hackers get in and change email addresses and phone numbers to our other acccounts and it doesn't seem to be able to be stopped unless we can shut down the Hotmail and wipe out the access they have gotten. So many companies will send auto email and we've changed the email on our accounts one by one but there are still emails going to the hotmail they have access to. How do I make it stop??

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Answer 1

Hello JeffreyLion

Hi, I'm Karl and will be happy to help you today.

Am having a little trouble following your description - specifically as it relates to things after you changed the password to the account.

#1 - If you were able to change the password to the account, means that you have access to the account so are you saying that there have been new unexpected successful logins to this account <after> the password was changed? The account activity can be checked using the following link

https://account.live.com/Activity

#2 - What do you mean exactly by "They have recently requested, through Microsoft support, to gain access into a gmail account"? How did you become aware that something was sent to MS Support?

#3 - Once a hacker has hacked into your account and has taken all of your info, then unfortunately there is nothing that you can do to prevent them from using that information so a little unclear what exactly you are looking for Microsoft to do in this case. Am obviously not understanding what you have described

#4 - Re: "So many companies will send auto email and we've changed the email on our accounts one by one but there are still emails going to the hotmail they have access to. How do I make it stop?"

Did you use the same email address / password combination on other accounts? If that's the case, there is nothing Microsoft can do about anyone (tryng to) access those accounts.

The following is a standard reply I give to those who ask about a sudden increase in <spam> and <unexpected> log in attempts which you may find of interest

The usual source of a sudden increase in failed login attempts or spam mail received is that the email address was harvested by a hacker who breached a data base on a website where you subscribed to something. That database gets repeatedly sold to other hackers/spammers on the dark web.

Many people think that hackers penetrate the actual Microsoft servers to gain access to email accounts when that isn't the case. Instead they gain access to an actual account via any number of other ways including phishing emails.

You can check to see if the email address comes up on a breached database on the following website created/run by Microsoft MVP Troy Hunt.

https://haveibeenpwned.com/

Pwned websites

https://haveibeenpwned.com/PwnedWebsites#Epik

Share via

Hacked Hotmail

1 answer