The system cannot find file specified

Vikas Jagtap (BSL) 86 Reputation points

We deploying windows updates using Manage Engine patch manager plus tool.
Some of the windows server 2008 /2008 R2 servers we getting error The system cannot find file specified for mainly MS21-JAN6 and MS21-JUN6 which are monthly rollups.
Support teams suggested to install MS19-03 which is pre-requisite but that also failed to install with the same error.
We tried to install manually but no luck. After trying manual installation we getting below error.


Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Miles 1,251 Reputation points


    Does this error still exist after shutting down your PC and rebootting it?

    If the error still exist, then please boot up your PC in safe mode .
    When you are prompted, choose Safe Mode with Networking and then press the Enter key.
    Choosing Safe Mode with Networking will provide you with Internet connectivity which is needed to install Windows updates.
    Proceed to install the necessary updates and then reboot your PC in Safe Mode again and then choose Start Windows Normally during the startup process.

    Here is the link about Starting your PC in safe mode in Windows 10

    Also , we could fix windows updates errors from this link

    Best Regards

    If the Answer is helpful, please click "Accept Answer" and upvote it.

  2. Vikas Jagtap (BSL) 86 Reputation points

    We already tried to install KB4489878 manually on problematic server but it got failed.
    We got missing monthly roll-up KB4343900 that we installed successfully but after when we tried missing updates still not install

  3. Miles 1,251 Reputation points


    If the above solution could not fix the error, we could try the following steps:
    1.Check time settings
    Click “Control Panel”
    Open “Date and Time”
    Press on “Change date and time” and make corrections if necessary
    Configure your time zone before pressing OK
    Press on “Internet Time” tab before selecting “Change Settings”
    Check “Synchronize with an Internet time server” before choosing the Time Server from the list presented
    Press “Update Now”
    Press “OK” twice to complete the configuration and close all open windows

    After this, restart your computer before accessing Windows Update. If You had Incorrect time set on your system then doing the above steps should fix the 0x80070002 error for you.

    2.Check and Remove the Corrupted System Files
    Scan and Check the Corrupted System Files
    Click Windows icon and type CMD, then right-click command prompt and choose Run as Administrator
    Type “SFC /scannow” and hit enter
    Wait for this process to complete

    If you get a message that everything succeeded then try to run Windows Update again, if you get an error message which contains that corrupted files were found but cannot be repaired then please try to remove the corrupted files.

    How to remove the corrupted files:

    1. Click "Start" button and select "Control Panel". Type "Administrative Tools" in the search box and press Enter.
    2. On the pop-up windows find and double-click "Service". If you are asked to provide administrator password or confirmation, type password and give confirmation.
    3. Click the tab "Name" to sort items alphabetically, after which you can find out Windows Update service easily. Right-click it and select Stop.

    3. Delete Software Distribution Folder to Fix 0x80070002
    The Software distribution folder is found on the C drive of your system. It is in the folder where all downloaded Windows updates are stored.
    It may turn out that some files in the folder are corrupt and therefore unable to or prevent the installation of updates. Deleting it can help in resolving error code 0x80070002.

    Click "This PC" or "My computer"
    Navigate to "C:\Windows" folder.
    Search for and delete the folder named "SoftwareDistribution". You may also choose to rename the folder as “SoftwareDistributionOld” in case you do not wish to delete it.
    Restart your computer before accessing the Windows Update Store. You should be able to notice updates being downloaded and installed.

    4.Try Windows Update Troubleshooter
    The Windows Update Troubleshooter is always a method to consider when you have any problems running Windows Update. Go to the Microsoft official website, search for "Troubleshooter" and download it, and this tool is able to automatically diagnose and fix common problems with Windows Update.

    Best Regards

    If the Answer is helpful, please click "Accept Answer" and upvote it.

  4. Miles 1,251 Reputation points


    We could try again to manully install KB4489878 at

    Here is a similar case who also can't intall monthly rollups, but after the PC upgraded, the problem has been solved.

    If the problem still exists, we suggest you give feedback at settings>windows update>give feedback,where the developer could get your direct description to fix the issue.

    Best Regards

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