Personalized email does not work (cannot receive emails)

Question

Hello,

I have a personalized email bound to my account.. Outbound emails works but inbound does not. I suspect it is a DNS issue (which is managed by Microsoft) but I do not know:

1. Where to configure DNS for this domain; and
2. What email servers should I specify in DNS?

Thank you,
Mark

Answer 1

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding. 

Respectfully,

Fatima J

Microsoft Moderator

Answer 2

Hi MarkFernandes4 ,

Thank you for posting to the Microsoft community.

Based on the description, you are having an issue on your email that you are not able to receive.

I'm glad you took the time to consider this for us so we can help you figure it out for you. Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. I would like to ask for a screenshot of your current server settings.

Then check this article that is related to your issue: Get a personalized email address in Microsoft 365 - Microsoft Support .

We look forward to your response. Truly Yours,FatimaMicrosoft Moderator