MS Teams for Linux Graphic Problem

YasinKa 106

One of my client experienced display problem when using MS TEAMS desktop on ubuntu.

Microsoft Teams Version 1.4.00.13653 (64-bit).
Ubuntu 20.04

Some times contact list becoming invisible and chat dialogue boxes messing up.

Tim Greening - Jackson 1 Reputation point

2021-07-05T12:05:38.317+00:00

II am having exactly the same problems for the past few days. Running Microsoft Teams Version 1.4.00.13653 (64-bit) on Ubuntu 20.10

Accepted answer

YasinKa 106 Reputation points

2021-07-13T14:24:30.097+00:00

We waited a few days to see if the error occurred again. During this time, unfortunately, the error occurred again. So the cache deletion you suggested only provided a temporary improvement. Then, after deleting the config information and logging in again, we saw that the error was fixed, so far the problem has not occurred again. If the error occurs again and this process does not work, I will provide information sharing with you again. For now, I can say that we fixed the problem with the command below, but remember that with this command, all your Teams settings will fly.

Thanks Thanks @Sharon Zhao-MSFT

rm -rf .config/Microsoft/Microsoft\ Teams/
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Sharon Zhao-MSFT 25,101 Reputation points Microsoft Vendor

2021-07-14T05:41:53.443+00:00

@YasinKa ,

Thanks for your kindly sharing and explanation.

I will convert your reply to answer. Then, you could accept it as answer to help more people with the same problem.

Have a nice day!

mallick choppa 1 Reputation point

2021-08-26T22:59:10.843+00:00

Thank you very much it works but i haven't checked yet if it still works after reboot of ubuntu..

John Henderson 46 Reputation points

2021-09-28T13:10:11.583+00:00

Can you elaborate on this answer? It suggests that you did the following:

you deleted the cache, which worked temporarily

then you deleted the config information and logged in again I scanned the whole thread and the only action I see proposed is to do: rm ~/.config/Microsoft/Microsoft\ Teams. What is the difference between deleting cache and config? I have done the command above and my issues returned. I'm wondering what "the other action" might be so I can take it.

Jordan Mellow 1 Reputation point

2022-02-24T15:57:14.243+00:00

Also experiencing this issue on Pop!_OS 21.10 x86_64 (Kernel: 5.15.23-76051523-generic).
Clearing the configs only works for a short time, then the issue returns.
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Sharon Zhao-MSFT 25,101 Reputation points Microsoft Vendor

2021-07-05T01:46:37.003+00:00

@YasinK-9537,

Could you share with us if any steps can reproduce this problem?

I recheck the contact page many times but no such phenomenon.

To determine if this is a Linux desktop client problem, please try logging in Teams web client(https://teams.microsoft.com) and observe the result.

If it works well in web client, It is suggested to clear your client cache by running the following command:
rm -r ~/.config/Microsoft/Microsoft\ Teams\ -\ Insiders

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Tim Greening - Jackson 1 Reputation point

2021-07-05T12:07:09.877+00:00

Tried that. Didn't work

tim@crowley:~$ rm -r ~/.config/Microsoft/Microsoft\ Teams\ -\ Insiders
rm: cannot remove '/home/tim/.config/Microsoft/Microsoft Teams - Insiders': No such file or directory
tim@crowley:~$

Sharon Zhao-MSFT 25,101 Reputation points Microsoft Vendor

2021-07-06T05:49:13.167+00:00

@Tim Greening - Jackson
It seems this command has some problem.
I run rm -r ~/.config/Microsoft/Microsoft\ Teams. It works. Please try this command again.

YasinKa 106 Reputation points

2021-07-06T07:45:02.95+00:00

I forward the solution to user and he tried the command and attempt to delete all cache and he said it seems it works. We will follow up for a few days to see if the error occurs agains or not. I will let you know the result.
Thanks,

Sharon Zhao-MSFT 25,101 Reputation points Microsoft Vendor

2021-07-08T09:09:19.28+00:00

@YasinK-9537,
Does the action to clear client cache work all the way?
If the suggestion helps, please be free to mark it as an answer for helping more people.
Have a nice day!

Sharon Zhao-MSFT 25,101 Reputation points Microsoft Vendor

2021-07-13T08:43:22.08+00:00

@YasinK-9537,
If you have any update on this topic, please feel free to drop us a note.
Have a nice day!
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Matthías 1 Reputation point

2021-08-17T06:17:37.463+00:00

I had the same problem on ubuntu 18.04, removing the Teams config seems to have solved the problem

I noticed this bug occurred frequently when scrolling through chat or opening the chat when in a meeting
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Matthías 1 Reputation point

2021-08-17T12:36:24.637+00:00

Unfortunately, my client has started acting up again so running rm -r ~/.config/Microsoft/Microsoft\ Teams is only a temporary fix
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TK 1 Reputation point

2021-08-30T08:24:15.1+00:00

I'm experiencing the exact same problem with Ubuntu 18.04.5 and Teams 1.4.00.13653 (64-bit). Deleting the cache fixed the issue temporarily, but it came back as soon as the laptop was put to sleep and opened again.

At some point I thought it was related to the Teams client window zoom being set to something else than 100 %, but the problem appears also with 100 % zoom.

The problem did not appear with older version of either Ubuntu or the Teams client, but after an update to some component / library, it started happening. Unfortunately I don't have version history of everything installed in the computer from before and after the moment the problem appeared.
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Alexander Litvak 1 Reputation point

2021-10-07T04:31:48.453+00:00

Same problem in ubuntu. Deleting doesn't help. I tried latest insiders but anything later then 1.4.00.7556 is badly broken. I have either invisible screen or white square. Microsoft doesn't care about linux compatibility for this project I guess.
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MS Teams for Linux Graphic Problem

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