When Microsoft doesn't send codes for two step verification

Question

Outlook recently "found suspicious activity" and asked me to re-log in. I cannot remember my Outlook password. When requesting to reset password, two step verification does not send me a code to my email and/or phone (sometimes one works, but I have not gotten both to work at the same time). If I try password recovery, I get an email response "Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know." I have been at this for 3 days. There is no longer any Microsoft customer support either by phone or chat. So I cannot access my account nor is Microsoft available to help.

Answer 1

Hello John,

Sorry for the inconveniences,

• Your email app or browser might be blocking the verification codes or external content for privacy or security reasons. You might need to check your settings and allow the codes or content to be displayed. https://support.microsoft.com/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48 https://support.microsoft.com/en-us/account-billing/how-to-use-two-step-verification-with-your-microsoft-account-c7910146-672f-01e9-50a0-93b4585e7eb4

I hope this helps!

Regards, Sola