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Authenticator app sign in problem

Anonymous
2023-02-25T15:45:19+00:00

I'm not able to sign into my authenticator app as it keeps asking me to verify your identity, approve a request on my Microsoft Authenticator App.

There are only two options: approve a request on my Microsoft Authenticator App or use a verification code. I am unable to do either because I can't sign into the app.

Outlook | Windows | Classic Outlook for Windows | For education

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  1. NoOneCan 7,795 Reputation points Volunteer Moderator
    2023-02-27T06:04:25+00:00

    You need to contact your school Office 365 admin to disable multi-factor authentication (MFA), they also need to forget and unregister your phone device from the Azure admin center. If you don't know who to contact at your work or school for help, try asking the person who gave you your Microsoft 365 user account and password.

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  2. Anonymous
    2023-02-26T05:57:05+00:00

    Dear Phoebe Addison,

    Thank you for posting to Microsoft Community. We are happy to assist you.

    We are looking into your situation, we will update the thread shortly.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Sherry | Microsoft Community Moderator

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