Why am i not getting security code ?

Question

Hello, ive been dealing with an ongoing issue and i need some assistance..im trying to recover my hotmail account so i can play xbox..i hit forget password but im not getting any code or security code to enable it..i send one to email still waiting for more than 1+ hour or so, still waiting a text too, i try calling and can’t speak with a representative..if possible can i have some assistance?

Note: i try to do the ‘choose a support option’ and it leads me to ‘forget password’ i click, type in phone number or password to get a security code and have been waiting..

Answer 1

Hi, Axel!

Thank you for writing back. I see. I'm sorry to tell you that you are on Microsoft Community Forum. All support here is to provide you possible resolution to your concern via thread.

I would suggest trying the above procedures after an hour to refresh your request.

Sincerely,

Joseph G.

Expert

Answer 2

Hello sir so ive done that all of the above But I can’t log in to my hotmail..i just want assistance or someone to help me change it in their end and i can provide any information to identify my ID or something

Answer 3

Thanks for reaching out! My name is Joseph G. I'm an Independent Advisor and a Microsoft user like you.

I understand you were not able to get the security code when you try to recover your Hotmail account.

I wish you didn’t go through that but I’m here to help you now. Let me look into this for you right away.

You can have a security code sent to a backup email address — one you may have provided in your Hotmail settings at one point when setting up two-step verification to protect your account. A text message to a smartphone or voice call to a mobile or landline phone listed in your account settings are other options, as is getting a security code from an authentication app like Google Authenticator or Microsoft Authenticator for Android, iOS, or Windows Phones.

If none of the listed ways will work to verify your identity, select the button next to “I don’t have any of these” and click the Next button. The following screen invites you to enter an alternative email address (or create a new Outlook.com account) for Microsoft to send a security code — and eventually unlock your account with a new password.

I hope this helps! Please let me know if you have any further questions.

Sincerely,

Joseph G.

Expert