Missing Outlook Emails

Question

Hello-

I've had a problem for years, where certain incoming emails to my personal Hotmail/Outlook account just never appear.
I am starting to think it's specifically on group emails (any emails with 3+ people on it?) - but that is just a guess, and seems to be the main issue.

Though I certainly never know what I don't see or get, I suppose.

The emails never appear in my Inbox.

I'm positive they are not getting deleted, they're not being archived, they're not set up w/ a rule - they just never appear.

I've tried to solve this in community forums and online answers for years to no avail.

When I cc a Gmail account to these same emails - I receive them in Gmail with no problem.

If anyone is able to assist with this, I'd greatly appreciate it.

I'd also love to try to contact Microsoft to directly assist - but can never seem to find a good contact if anyone has one.

Thanks so much!

Answer 1

Hello Sonnhejb,

Thank you for the update. I'm sorry that the troubleshooting steps did not help resolve the issue.

Try updating your password at: https://account.live.com/ResetPassword.aspx Your account might be temporarily blocked because Microsoft noticed some unusual sign-in.

To create the support request using an in-private browser.

On your browser (Edge or Chrome) select the three dots on the top right.

In Edge select In-Private Windows, In Chrome select Incognito Window.

Follow the steps to create a support request with the Microsoft support team.

Let me know if further assistance is needed.

Best regards.

Answer 2

Thank you.

The emails are not being sent to my account at all - so they're not appearing on Outlook for the web or on my mobile device.

What does that mean to create an in-private browser when creating a support request?

Answer 3

Hello Sonnhejb,

I'm sorry to hear that the troubleshooting steps do not help in resolving the issue.

Have you check the Outlook on the web or mobile device?

You can try using an in-private browser when creating a support request with Microsoft support team

Looking forward to your response.

Answer 4

Hi Oluwatosin, thank you for the reply.

But no - it's definitely not a blocked sender issue; I've checked that as well.

I also am not getting any error messages on a group email test.

Do you have any other suggestions?

Also - when I try to deal with a Microsoft support rep directly - it tels me I'm signed into a work or school account, and won't let me open a ticket.

However, this is a personal account and I'm 100% not signed into any other work or school accounts.

Answer 5

Hello Sonnhejb,

My name is Oluwatosin and I’ll be more than happy to help you with your query." This is a user-to-user community forum. We do not have access to your account.

I'm sorry to hear that you're having trouble receiving certain emails.

Have you checked your blocked sender's list, as some sender's addresses might have been accidentally blocked?

To do this select View > View settings > Email > Junk Email options > Blocked senders.

If not, try sending a test group email to your Outlook and confirm if any error message is received.

As also requested, to contact the Microsoft support team, go to http://support.office.com/home/chat

• Input the Issue description> Select Contact support.
• In the products and services select Microsoft 365 and Office
• Category tab, select Outlook.
• Choose the option to chat with a support agent.

Looking forward to your response.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Best regards, Oluwatosin.