Cannot setup "New Outlook" Windows 11

Question

When trying to setup "New Outlook" I can only type the first letter of the email address and the field will not accept any more input. I've reset and repaired the app and nothing changes.

Answer 1

Hi RRTN7

I apologize for not being able to help you, it may be because we are using a different version of New Outlook. I have tried to test the current Windows 11 22H2 Enterprise device and have encountered the same problem you are having, after typing the first letter I am unable to enter anything, and only after typing the Enter key does it go back to normal, in adding the account information as normal.

If the toggle button in the upper right corner doesn't work, you can uninstall that New Outlook to use the Mail software in your computer. Or if you have subscribed/purchased Office, use the Outlook that comes with Office.

Also, to clarify with you, the new Outlook is currently in the process of being updated and developed, and we'd love to hear from you about what's working well, what's not performing as well, and any ideas for improvement, including possible new features and functionality. Your input will help us improve the experience for you and all our users around the world.

In the Outlook app, click on the top left corner and select Help > Feedback.

I will also help you with feedback on this issue, and the more feedback the developers receive, the more likely the issue will be fixed.

Thank you for your patience and understanding.

Answer 2

Thanks for the reply however this option to switch out was not available. This is a new Windows 11 PC.

Answer 3

Hi RRTN7

Thanks for using Microsoft products and posting in the community. 

I am totally in your shoes and understand how you feel when configuring your account.

After testing, local also encountered this problem, after entering the first letter cannot enter any content, after typing the Enter key to be able to return to normal, enter the subsequent account information.

The new Outlook is still being updated and developed, thanks to your positive feedback, you can switch back to the classic Outlook by clicking on the toggle button in the new Outlook for Windows, the toggle button is at the top right of the window. Toggling out of the new Outlook for Windows preview - Microsoft Support

I hope this information has been helpful. If you have any questions, please let me know and I will be happy to help you further.

Forry-MSFT | Microsoft Community Support Specialist