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Error synchronizing message

Sophia 361 Reputation points
2021-07-02T17:10:57.263+00:00

Recently someone tried to send a email message with a large attachment and now he keeps get error message delivered to his unread folder in outlook:

" Error synchronizing message 'Subject of the Message/email'
[80004005-503-4DA-324]
The message being sent exceeds the size established for this user
Microsoft Exchange information store
For more information on this failure, click the URL below:
URL
Moved a message that failed synchronization to 'Local Failures' Message subject-> 'Subject' You can view this message in your offline folder only"

I have deleted that message from his sent folder in Outlook.

So, how I do I stop him from get an email every 10-15 mins?

Thanks,

Outlook Management
Outlook Management
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2 answers

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  1. Andy David - MVP 147.9K Reputation points MVP
    2021-07-02T17:33:17.083+00:00

    I would recreate the Outlook profile.

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  2. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2021-07-05T06:17:10.287+00:00

    Hi @Safs-3080,

    It has been for a while, how is everything going now? Have you got your issue fixed yet?

    In order to confirm if your issue is related to your Outlook desktop client, I would suggest you to log in to your web mail and see if you would still receive those email messages there.

    If everything can work fine from your web mail side, then please follow the steps below to troubleshoot your client.

    1. In order to avoid possible issues, please check your "Sent Items" folder and "Outbox" folder from your Web Mail again and make sure you have deleted the problematic email messages from these folders.
    2. Log files in your "Sync Issues" and "Local Failures" folder in your Outlook might cause similar sync error. So, it is suggested for you to empty the "Sync Issues" and "Local Failures" folder via folder view like below, and then re-start your Outlook desktop client to see if the issue could be resolved.
      111710-image.png
    3. If the issue still continues, as Andy said, corrupted data file and corrupted Outlook profile can lead this issue as well, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.

    Hope this can be helpful.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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