Share via

Error synchronizing message

Sophia 366 Reputation points
2021-07-02T17:10:57.263+00:00

Recently someone tried to send a email message with a large attachment and now he keeps get error message delivered to his unread folder in outlook:

" Error synchronizing message 'Subject of the Message/email'
[80004005-503-4DA-324]
The message being sent exceeds the size established for this user
Microsoft Exchange information store
For more information on this failure, click the URL below:
URL
Moved a message that failed synchronization to 'Local Failures' Message subject-> 'Subject' You can view this message in your offline folder only"

I have deleted that message from his sent folder in Outlook.

So, how I do I stop him from get an email every 10-15 mins?

Thanks,

Outlook | Windows | Classic Outlook for Windows | For business
Exchange | Exchange Server | Management
Exchange | Exchange Server | Management
The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. JeffYang-MSFT 6,261 Reputation points Moderator
    2021-07-05T06:17:10.287+00:00

    Hi @Safs-3080,

    It has been for a while, how is everything going now? Have you got your issue fixed yet?

    In order to confirm if your issue is related to your Outlook desktop client, I would suggest you to log in to your web mail and see if you would still receive those email messages there.

    If everything can work fine from your web mail side, then please follow the steps below to troubleshoot your client.

    1. In order to avoid possible issues, please check your "Sent Items" folder and "Outbox" folder from your Web Mail again and make sure you have deleted the problematic email messages from these folders.
    2. Log files in your "Sync Issues" and "Local Failures" folder in your Outlook might cause similar sync error. So, it is suggested for you to empty the "Sync Issues" and "Local Failures" folder via folder view like below, and then re-start your Outlook desktop client to see if the issue could be resolved.
      111710-image.png
    3. If the issue still continues, as Andy said, corrupted data file and corrupted Outlook profile can lead this issue as well, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.

    Hope this can be helpful.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments
  2. Andy David - MVP 159.9K Reputation points MVP Volunteer Moderator
    2021-07-02T17:33:17.083+00:00

    I would recreate the Outlook profile.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.