hacker

Question

im really in trouble i have a facebook account named Jannatul Nirjon i can provide any information of my account if needed my account just got hacked by a mail address. the mail is -******@outlook.com please help me sir i really need my account back

Answer 1

Hello Tanzid,

My name is Jackson and thank you for your question.

I sincerely apologize for the issue with recovering your account, I am a user myself and do not work for Microsoft so I understand how frustrating this is.

When it comes to account recovery/identity verification, the process is a bit rigid on purpose for security reasons and there's little anyone at support could do to help.

If your account was hacked follow the Microsoft interactive tool in the link below to guide you through the right steps to recover your account; https://support.microsoft.com/account-billing/24ca907d-bcdf-a44b-4656-47f0cd89c245

If you do not get code or no longer have access to your account security information (phone/email) to verify for a password change/recovery, unfortunately your only option is to fill out the account recovery form and provide enough information to prove ownership of the account;

https://account.live.com/acsr

If you have filled the recovery form without success, follow the steps in the link below to get more help with your recovery;

https://support.microsoft.com/account-billing/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Yours sincerely,

Jackson E.