Delete free Azure account

Eric Logsdon 106 Reputation points

Some background information.

I have an Office365 Family premium account with a custom domain ( We(wife and I) have been using the desktop Outlook client with no problem for the past several months. A couple of weeks ago I started setting up a "Free" Azure account to look at. I was interrupted in the process and never finished the process. (I had not gotten to the point of entering payment information.) The next day I could not connect with my Outlook client to my O365 e-mail, although the web client works fine. It appears that the Outlook client cannot find the Exchange server. My wife's Outlook client began giving her the the message "unknown user name" when she started the Outlook client. Again, the web client works fine. We are each logging in with a username.

I logged onto and saw that there is an AzureAD tennant set up for with one user (me) in it. That would explain why my wife gets unknown user and I can't find the exchange server. I am assuming this is an artifact of the aborted Azure account setup.

I cannot delete the tenant because I am only a domain member and not administrator. The message I get is "You do not have access" with a 403 error code.

I talked with Office265 consumer technical support and they also thought it was an Azure issue and outside their are of expertise.

Is there anyway to remove the tenant?


Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Eric Logsdon 106 Reputation points

    That may be it. The link for deleting licensed based subscriptions took me to a different screen than the Office365 screen you just recommended. There was a Microsoft Teams Exploratory Trial there. I disabled and then deleted the subscription. The "expiration date" on the is now July 15. Deleting the tenant now still gives me the same error, so I will try again after July 15.

    I will let you know what happens.

    1 person found this answer helpful.

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  1. Siva-kumar-selvaraj 15,546 Reputation points

    Hello @Eric Logsdon ,

    Thanks for reaching out.

    You must have Global Administrator access, in order to delete Azure AD tenant so try following detailed steps from this article and see if that help you to Become the Admin.

    You can also go to "Roles and administrators" option from Azure AD to figure out active global admin for that tenant and try with that account to perform deletion. To learn more about How to delete a tenant in Azure Active Directory.


    Hope this helps.

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  2. Siva-kumar-selvaraj 15,546 Reputation points

    @Eric Logsdon ,

    Yes, you are right you need to use the "Internal admin takeover" scenario and this should not impact your current Office 365 Family setup as above mentioned steps has no relation with Office 365 Family service.

    However, I had purchased trial Office 365 Family subscription and was able to repro your scenario, then when I perform "Internal admin takeover" post which I was able to deleted unmanaged tenant successfully moreover this entire process didn't impact my Office 365 Family subscription and still have access to all my emails.

    These are detailed step which you need to follow. Hope this helps.

    First perform the Internal admin takeover and then create new user with "" domain along with Global Admin from access as shown below:

    Now, sign in to (The Azure AD admin center) with newly created Global Administrator account to perform Azure AD tenant deletion and you get similar action when you click on delete tenant so you must complete the required action(s) shown below:

    Note: Tenant delete UI option has changed now, so you can find delete option under "Manage tenants" from "Overview" menu as shown below



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  3. Siva-kumar-selvaraj 15,546 Reputation points

    Hope you are trying above steps with GA account (

    If there are any active licenses associated with your tenant like Azure AD Premium P2, Microsoft 365 Business Standard, or Enterprise Mobility + Security E5 then you can't delete the organization until the subscriptions moved in a Deprovisioned state, this to avoid accidental data loss. To learn more, refer this article

    You can verify your active licenses when go to Microsoft365subscriptionBlade

    Select each subscription and perform Step 2 and Step 3 from below article to Disable and cancel subscription.

    Note : *Each disabled subscription, would take 3 to 5 Days to get deleted completely, If you're unable to immediately delete a disabled subscription, contact support * .


    Hope this helps.


    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    1 person found this answer helpful.
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