check mail log

Question

Hi,

We are sending automated emails containing invoices from accounts******** to one of our clients using the address ********@outlook.com
One of these was sent on Friday 19-01-2024 at about 1.38pm. (New Zealand time)
Our message trace in exchange shows this as delivered, but the user does not receive the email.

It is not in their junk, spam, or deleted folders. We have tried searching all outlook items.
They do get manual emails to ***********@outlook.com, just not the invoices.

Are you able to see if this is being blocked on the receiving mail server?
You can contact me at ********

Or the client directly, Jo, on *********

Kind Regards

Jason Bootten
NZ technology group

Answer 1

Dear Jason Bootten,

Thank you for visiting Microsoft Community, I am glad to assist you here.

Based on your description, I understand you would figure out your email routing as it seems nowhere to find from recipient's side.

If you are able to run message trace in Microsoft 365 admin center, and the result only tells limit information, please try to run a Enhanced summary report, where you may find more details.

Normally if the status says delivery on Microsoft 365 side, it means the emails were delivered to recipient's server, and if there were actions on recipient's server side, you may probably have to ask your recipient to run such trace log from its side.

Hope this is helpful and please feel free to get back to us if you have further concerns,

Regards,

Microsoft Community

Answer 2

Hello Jason Bootten,

Good day!

Thank you for posting to the Microsoft Community. We are glad to assist.

We are looking into your situation and we need some time to do further research on this. Will update the thread shortly.

I appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Microsoft Community