Windows refusing to update

Colin Stephens 1 Reputation point
2021-07-03T00:26:28.153+00:00

Hi you lovely people,
For the past few years my computer has refused to update. It has never been much of a problem other than the annoying bit of having to deal with older Windows 10. But recently I bought a new graphics card and the drivers refuse to install on my version of windows. Every single time I try to update I get the message, "A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install." It is absolutely infuriating and I can't seem to get it to update for the life of me. Even the few times I've gotten far enough for my computer to restart and begin updating, the screen goes black and reverts all changes with no explanation as to why. I'm at my wits end and genuinely thinking of dumping my drives, buying new ones, and reinstalling windows. This is kind of a last ditch attempt. I've even tried to reset the thing and the same things happen.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,614 questions

4 answers

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  1. Dave Patrick 426.1K Reputation points MVP
    2021-07-05T12:09:14.143+00:00

    Just checking if there's any progress or updates?

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.
    0 comments
  2. Dave Patrick 426.1K Reputation points MVP
    2021-07-03T01:13:25.447+00:00

    The hardware manufacturer's site will be your best resource for the latest firmware, chipset and drivers for your mother board or graphics adapter and other peripherals.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    0 comments
  3. Docs 15,141 Reputation points
    2021-07-03T03:14:17.983+00:00

    This is a script from Microsoft Technet script guys.
    Open administrative Powershell > copy and paste the whole script > Click enter > click OK > it takes approximately 20 minutes and can run overnight > post a share link using one drive, drop box, or google drive

    function wh   
    {  
        Param ( [parameter (Mandatory = $true)][string]$txt )  
        Write-Host $txt -ForegroundColor Green -BackgroundColor Black -NoNewline  
        ##Example usage wh "Alias for `n Write-Host"  

    } ## End function wh  


function StartScript   
    {  
        ##Locating Temp Dir and writing Transcript  
        $global:tempDir = [System.IO.Path]::GetTempPath()   
        MD $tempDir\LOGS -EA SilentlyContinue   
        CD $tempDir\LOGS  
        $txtCount = Get-Item $tempDir/LOGS/*.TXT -EA SilentlyContinue  
        if((Get-Host).Version.Major -cge 5) ##WIN7 Not Supported  
            {  
                if($txtCount.Count -cge 1)   
                {Start-Transcript -Append -Path $tempDir/LOGS/Event-Search.TXT}   
                Else{Start-Transcript -Path $tempDir\LOGS\Event-Search.TXT}   
            }  

        $global:explore = $tempDir + "LOGS\"  
        $global:Ver = "1.6.3"  
        wh "`nLog Collection... (V$Ver)`n"  

        #clearing previous actions  
        Stop-Job *  

        #Initialize CheckBox Vars to $True/$False  
            $Global:EventsCollect = $true; $Global:SetupDiagCollect = $true  
                $Global:UpdatesCollect = $true; $Global:WLANCollect = $true  
                    $Global:PowerCollect = $true; $Global:GPCollect = $true  
                        $Global:miscCollect = $true; $Global:bingCollect = $true  
                            $Global:eventOut = $false        
        #Clear Jobs  
        Stop-Job *  
        Remove-Job *  

    } ## End function Start-Script  


function SetupDiagFunc  
    {  
        wh "`n Grabbing SetupDiag.exe ..."       
        Invoke-WebRequest https://go.microsoft.com/fwlink/?linkid=870142 -OutFile $tempDir\SetupDiag.exe -TimeoutSec 3 -UseBasicParsing  
            #check for successful download  
            if((Get-Item $tempDir\SetupDiag.exe).length -gt 100000)  
                {  
                  wh "`nSuccessful DL!"  
                  wh "`n Invoking SetupDiag.exe ..."  
                  $SetupDiag = {CMD.EXE /C "%temp%\setupdiag.exe /Verbose /Output:%temp%\SetupDiag-Log.txt"}  

                  ## Kick-Off SetupDiagJob  
                  Start-Job -Name SetupDiagJob -ScriptBlock $SetupDiag                     

                }Else{Write-Host "`nDownload of SetupDiag.exe Failed!" -BackgroundColor RED }  

    } ## End Function SetupDiagFunc  


function EventSearch  
    {  
    wh "`n Starting EventSearch Job-Function ...`n"  
    ## Gathering Events from System using Get-WinEvent via Job  
    $EventSearchJob =   
        {  
        $evtPaths = Get-Item C:\Windows\System32\Winevt\Logs\*.evtx -Exclude "*PowerShell*",   
            "*known folders*" | Select-Object FullName  
        $i = $evtPaths.Count  

        $x = 0 ##For 1st Loop do Until x = i  
        $events = @()  
        $gatherEvents = @()  
        $eventsArray = @()  
        $searchResult = @()  
        $MaxEvents = 99  

        #Loading/Gathering Events Loop...  
        do {  

            ##Getting Events w/ Get-WinEvent         
            $gatherEvents = Get-WinEvent -Path $evtPaths[$x].FullName -MaxEvents $MaxEvents -EA SilentlyContinue  
            $events = $events + $gatherEvents             

            $x++  

            }  
             Until ($x -eq $i)      

        $x = $x +1 ##Total Events Found!  

        $eventsLength = $events.Length ##Total events catalogged!  

        $xx = 0  

        # Write Event Properties to a row and roll it out - Collapsing Array ...   
        do {  
               $date = $events[$xx].TimeCreated | Get-Date -Format "yyyyMMdd".ToString() -EA SilentlyContinue ##EA SC for Blank Entries  

                $eventRow = new-object PSObject -Property @{  
                Date = $date;  
                Id = $events[$xx].Id;  
                Level = $events[$xx].LevelDisplayName;  
                Provider = $events[$xx].ProviderName;  
               Message = $events[$xx].Message;  
                }  

                $cRow = $date + " " + "ID:" +  $events[$xx].Id + " " + "Level:" + $events[$xx].LevelDisplayName + " " + "Provider:" + $events[$xx].ProviderName + " " + "Message:" + $events[$xx].Message   
                $eventsArray += $cRow  

                $xx++  
                $d++  
        }  
        Until ($xx -eq $events.Length)  

        ##Looking for patterns error or fail in $eventsArray  
        $search = $eventsArray | Select-String -pattern ("error|fail") 

        Return $search ## | Write-Output ##Output for job  

        } ## End $EventSearchJob  

    Start-Job -Name EventSearchJob -ScriptBlock $EventSearchJob  

    } ## End function Event-Search  


function writeSearch  ##   
    {  
        ##Event Logs Cont.  
        MD $tempDir\LOGS\EVTX\ -EA SilentlyContinue 

        ##output to file  
        $search | Group-Object | Sort-Object Count -Descending | Format-Table Count, Name -Wrap > TOP-ERRORS.TXT  
        $search > $tempDir\LOGS\SEARCH.TXT  

    if($Global:eventOut -eq $True)  
        {  
        $search | Group-Object | Sort-Object Count -Descending |   
            Select-Object -Property Count, Name | Out-GridView -Title "Top `"Errors`" via EVTX - V-$Ver"  
        }  

        wh "`n Collecting Matching EVTX Entries ...`n"     
        #Collecting all prev matching EVTX  
        #$evtx = Get-ChildItem C:\Windows\System32\Winevt\Logs\*.evtx  
        $evv = 0  

           $providerName =   
               (($search | Select-String "Provider:.*Message:").Matches.Value -Replace   
                      " Message:", "" -Replace "Provider:", "" | Group-Object ).Name  

            #Converting Provider Name to Log Name                 
            $providerName = (($providerName | ForEach-Object {Get-WinEvent -ProviderName $_ -MaxEvents 1 -EA SilentlyContinue}).LogName | Group-Object).Name     
               $providerName = $providerName -replace "Microsoft.", ""  
                  $providerName = $providerName -replace "Windows.", ""  
                     $providerName = $providerName -replace "`/.*$", ""  


                         $evtx = $providerName | foreach{Get-ChildItem "C:\Windows\System32\winevt\logs\*$_*"}  

                Do{  
                    COPY $evtx[$evv].PSPath $tempDir\LOGS\EVTX\ 
                       $evv++  
                  }  
                  Until($evv -eq $evtx.Count)  

    } #End function writeSearch  


function GetUpdates  
    {  
        wh "`n Starting Get-WindowsUpdateLog Job-Function ...`n"  
        $updateJob = {get-WindowsUpdateLog}  

        if((Get-Host).Version.Major -cge 5) ##Modern Gatherer  
        {  
            Start-Job -Name GetUpdates -ScriptBlock $updateJob  
        }  

        ##Legacy Gatherer  
        CP C:\Windows\WindowsUpdate.log $tempDir\LOGS\WindowsUpdate.log  

        ##Installed-Updates/Packages 
        Get-WmiObject win32_quickfixengineering > $tempDir\LOGS\Installed_Updates.TXT  
        Get-WmiObject Win32_OperatingSystemQFE >> $tempDir\LOGS\Installed_Updates.TXT  
    DISM /Online /Get-Packages /Format:Table >> $tempDir\LOGS\Installed_Updates.TXT 

    } ## End function Get-Updates  


function PrinterCheck  
    {  
        wh "`n Getting Printer Information ..."  
        get-printer | ft Name, ComputerName, Type, DriverName, PortName, Datatype, Location, DriverName > $tempDir\LOGS\Printers.TXT  
        get-printerDriver | fl >> $tempDir\LOGS\Printers.TXT  
        Get-ChildItem -Recurse Registry::"HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers" | Out-File $tempDir\LOGS\Printers.TXT -Append  
        Get-ChildItem -Recurse Registry::"HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers" | Out-File $tempDir\LOGS\Printers.TXT -Append  
        Get-ChildItem -Recurse Registry::"HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors" | Out-File $tempDir\LOGS\Printers.TXT -Append  
        write-output "## CBS ntprint CHECK ##" >> $tempDir\LOGS\Printers.TXT  
        $cbsCheck = (Get-ChildItem C:\Windows\Logs\CBS\*cbs* -Recurse | select-string -Pattern "E_INVALIDARG in eventsXml.*Microsoft-Windows-PrintService")  
        if($cbsCheck.Count -eq 0){Write-Output "## NO MATCHES IN CBS ##" >> $tempDir\LOGS\Printers.TXT} Else{$cbsCheck | Group-Object  >> $tempDir\LOGS\Printers.TXT}  
        write-output "## ntprint.dll CHECK ##" >> $tempDir\LOGS\Printers.TXT  
        (Get-ChildItem C:\Windows\System32\ntprint.dll).VersionInfo | ft -AutoSize >> $tempDir\LOGS\Printers.TXT  
        (Get-ChildItem C:\Windows\SysWOW64\ntprint.dll).VersionInfo | ft -AutoSize >> $tempDir\LOGS\Printers.TXT  

    } ## End function PrinterCheck  


function UpdateHelper  
    {  
    if((Get-Host).Version.Major -cge 5)  
        {  
            $winupdatelog = get-item $tempDir\LOGS\windows-update.log    ##WIN-10 File  
            MD $tempDir\LOGS\Windows\Logs\WindowsUpdate\ -EA SilentlyContinue | Out-Null  
            CP C:\Windows\Logs\WindowsUpdate\*.etl $tempDir\LOGS\Windows\Logs\WindowsUpdate\ -EA SilentlyContinue  
        }  
            Else{$winupdatelog = get-item $tempDir\LOGS\windowsupdate.log} ##LEGACY File  

    $updateError = ($winupdatelog | select-string -pattern "error.*0x........");  
    $updateErrorSplit = $updateError -Split " "  
    $updateErrorCount = (($updateErrorSplit | select-string -pattern "0x........") -Replace "[(),'`.:]", "" -Replace "hr=", "");  

    $updateErrorCount | Group-Object | Sort-Object Count -Descending | Format-Table Count, Name | Out-File $tempDir\LOGS\UPDATE-ERRORS.TXT -Width 999  
    $updateError >> UPDATE-ERRORS.TXT  
    if($updateError.length -eq 0){"No `"error.*0x........`" patterns Found in Windows-Update.log" | Out-File $tempDir\LOGS\UPDATE-ERRORS.TXT}  

    ($winupdatelog | Select-String "KB\d\d\d\d\d\d\d" | Select-string "fail") | Out-file $tempDir\LOGS\UPDATE-ERRORS.TXT -Append -width 999  

    } ## End function UpdateHelper  


function getProcesses  
    {  
    wh "`nGetting Active Process ...`n"   
    Get-Process > $tempDir\LOGS\Running-Processes.TXT  
    CMD.EXE /C "tasklist /svc" | Out-File -Append  $tempDir\LOGS\Running-Processes.TXT  

    } ## End function getProcesses  


function GetApps  
    {  
    wh "`n Getting List of Installed Apps...`n"  
    Get-WmiObject -Class Win32_Product | Format-Table -Property Name, Version, Vendor > $tempDir\LOGS\Installed-Apps.TXT  
    Get-AppxPackage | ft Name, Version, InstallLocation, IspArtiallyStaged, SignatureKind, Status >> $tempDir\LOGS\Installed-Apps.TXT  

    } ## End function GetApps  


function SetupLogs  
    {  
    wh "`nGetting Windows Setup Logs Independent of SetupDiage.exe...`n"  
        MD $tempDir\LOGS\SETUP\ -EA SilentlyContinue  
    dir C:\ > $tempDir\LOGS\Dir_Structure.txt  

    ## Main Setup Collection  
    if($env:SystemDrive -eq 'C:') ##Verify SystemDrive  
    {  
        $SetupPaths = @()  

        $locations = @(  
            'C:\GetCurrent',  
            'C:\$Reset',  
            'C:\$SysReset',  
            'C:\$Windows.~BT',  
            'C:\$Windows.~WS',  
            'C:\Windows\Logs\',  
            'C:\Windows\Panther\',  
            'C:\Windows\inf\',  
            'C:\Windows\System32\LogFiles\',  
            'C:\Windows\System32\SysPrep\',  
            'C:\Windows10Upgrade',  
            'C:\Windows.old\Windows\Panther')  

        for($i = 0; $locations.count -gt $i; $i++)  
        {   
            if((get-item $locations[$i] -Force -EA SilentlyContinue).length -gt 0) ##Null Path Check -Force for Hidden  
            {  
                CD $locations[$i]  
                ##Search includes setuperr/setupact only  
                $SetupPaths += Get-ChildItem * -Force -Recurse -Include setuperr.log, setupact.log, miglog.xml, *APPRAISER_Humanreadable.xml -EA SilentlyContinue      
            }  
        }  

        $cleanPaths = @()  

        for($i = 0; $SetupPaths.count -gt $i; $i++)  
        {  
            $cleanPaths += $SetupPaths[$i].PSParentPath.ToString() -replace "Microsoft\.PowerShell\.Core\\FileSystem\:\:C\:\\", ""  
        }  

        CD $tempDir\LOGS\SETUP\  
        MD $cleanPaths -Force  
        CD $tempDir\LOGS\  

        for($i = 0; $SetupPaths.count -gt $i; $i++)  
        {  
            $destPath = "$tempDir\LOGS\SETUP\" + $cleanPaths[$i]  
            $copyPathLog = ($SetupPaths[$i].ToString())  

            Copy  $copyPathLog -Destination $destPath  
        }  

    }Else{Write-Host "`nSystem Drive is not C:... Setup Collection Aborted!`n"}  
    ## End Main Setup Collection  


        ## Setup Reg Output      
        Get-ChildItem HKLM:\SYSTEM\SETUP\ | Out-File $tempDir\LOGS\SETUP\HKLM_SYSTEM_SETUP-OOBE.TXT  
        Get-ChildItem HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\OOBE\Me* -recurse -EA SilentlyContinue | Out-File $tempDir\LOGS\SETUP\HKLM_SYSTEM_SETUP-OOBE.TXT -Append  
        Get-Childitem HKLM:SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate | Out-File $tempDir\LOGS\SETUP\HKLM_SYSTEM_SETUP-OOBE.TXT -Append  

        ## SetupAct String Search  



         $setupRegx = @("MOUPG SetupHost..Initialize:",  
                        "============================",  
                        (Get-ChildItem $tempDir\LOGS\*setupact.log -Recurse | Select-String "MOUPG  SetupHost..Initialize. CmdLine"),  
                        "",  
                        "MOUPG Setup build & Host OS Build:",  
                        "==================================",  
                        "",  
                        (Get-ChildItem $tempDir\LOGS\*setupact.log -Recurse | Select-String "MOUPG  SetupHost..Setup build"),  
                        "...",  
                        (Get-ChildItem $tempDir\LOGS\*setupact.log -Recurse | Select-String "MOUPG      Host OS"),  
                        "",  
                        "Watson Parameters (4&5):",  
                        "=======================",  
                        "",  
                        (Get-ChildItem $tempDir\LOGS\*setupact.log -Recurse | Select-String "Watson Bucketing Parameters\[[4-5]\]" ),  
                        "",  
                        "\[0x........\]Error:",  
                        "==================",  
                        "",  
                        (Get-ChildItem $tempDir\LOGS\*setupact.log -Recurse | Select-String "\[0x........\]\[0x.....\]"),  
                        "",  
                        "`"FATAL`":",  
                        "======",  
                        "",  
                        (Get-ChildItem $tempDir\LOGS\*setupact.log -Recurse | Select-String "FATAL" | Select-String -NotMatch "FatalExecutionEngineError" | Select-String -NotMatch "non-fatal"),  
                        "",  
                        "`"Error   `":",  
                        "===========",  
                        "",  
                        (Get-ChildItem $tempDir\LOGS\*setupact.log -Recurse | Select-String "Error   "),  
                        "",  
                        "MIGRATE.*DATA:",  
                        "==============",  
                        "",  
                        (Get-ChildItem $tempDir\LOGS\*setupact.log -Recurse | Select-String "MIGRATE.*DATA"),  
                        ""             
                        )  
            $q=0  
            Do {$setupRegx[$q] | Out-File $tempDir\LOGS\SETUP\SetupAct-Regex.TXT -Append -Width 999 ##spool out results  
                                  $q++                    
                                            }Until($q -eq $setupRegx.Count)  

    } ## End function SetupLogs  


function powerCFGInfo  
    {  
    MD $tempDir\LOGS\POWER\ -EA SilentlyContinue  | Out-Null  
    wh "`n Grabbing PowerCFG, Sleep & Battery Info ...`n"  

    ("`n" + "Available Sleep States (/A): `r" + "`n" +"============================`r" + "`r").ToString() | Out-File -Encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  
    powercfg /a | Out-File -Append -encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  

    ("`n" + "-DeviceQuery Wake_Armed: `r" + "`n" +"========================`r" + "`r").ToString() | Out-File -Append -Encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  
    powercfg -devicequery wake_armed  | Out-file -Append -encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  

    ("`n" + "Last Wake (-lastwake):  `r" + "`n" +"=====================`r" + "`r").ToString() | Out-File -Append -Encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  
    powercfg -lastwake  | Out-file -Append -encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  
    ("`n`r").ToString() | Out-File -Append -Encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  

    ("`n" + "-Requests: `r" + "`n" +"==========`r" + "`r").ToString() | Out-File -Append -Encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  
    powercfg -requests  | Out-file -Append -encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  

    $powerList = powercfg -list  
    $powerList | Out-File -Append -encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  
    $powerActive = $powerList | select-string "\*" | powercfg /QH "$_"   
    ("`n`r").ToString() | Out-File -Append -Encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  

    ("`n" + "Active Power Scheme Details: `r" + "`n" +"============================`r" + "`r").ToString() | Out-File -Append -Encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  
    $powerActive | Out-File -Append -encoding ascii $tempDir\LOGS\POWER\POWERCFG_INFO.txt  


    if((Get-Host).Version.Major -cge 5) ##WIN7 Does not Support powercfg /battery /sleepstudy  
         {   
           $ifbattery = Get-WmiObject win32_battery  
           if ( $ifbattery.__SERVER.count -cge 1 ) { CMD.EXE /C "powercfg /batteryreport /output %temp%\LOGS\POWER\battery-report.html" }  
           CMD.EXE /C "powercfg /sleepstudy /output %temp%\LOGS\POWER\sleepstudy-report.html"  
         }  
           CMD.EXE /C "powercfg /ENERGY /duration 10 /output %temp%\LOGS\POWER\energy-report.html"         

    } ## End function powerCFGInfo  


function sysProductCheck  
    {  
    wh "`n Getting SystemProductName ...`n"  
    ##SystemInformation Reg   
    reg query HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SystemInformation\ /v SystemProductName  > $tempDir\LOGS\REG_SystemProductName.TXT   
    Get-WmiObject Win32_ComputerSystem > $tempDir\LOGS\WMI_Object_System.TXT  
    Get-WmiObject Win32_ComputerSystemProduct >> $tempDir\LOGS\WMI_Object_System.TXT  

    } ## End functions sysProductCheck  


function showWLAN  
    {  
    wh "Generating NETSH WLAN Report...`n"  

    $showWLANjob = {  
                    CMD.EXE /c "netsh wlan show networks mode=ssid > %temp%\LOGS\Network\wlan.txt"  
                    CMD.EXE /c "netsh wlan show networks mode=bssid >> %temp%\LOGS\Network\wlan.txt"  
                    CMD.EXE /c "netsh winhttp show proxy > %temp%\LOGS\Network\proxy.txt"  
                    CMD.EXE /c "netsh wlan show wlanreport & COPY C:\ProgramData\Microsoft\Windows\wlanReport\wlan-report-latest.html %temp%\LOGS\Network\wlan-report-latest.html"   
                    ##WIN7 Does not Support netsh wlanreport                                                    
                    }   

    Start-Job -Name showWLAN -ScriptBlock $showWLANjob  

    } ## End function sysProductCheck  


function getGPRESULT  
    {  
    wh "`nGetting GPRESULT...`n"  
    CMD.EXE /C "GPRESULT /V > %temp%\LOGS\GPRESULT.TXT"  

    } ## End function getGPRESULT  


function reservedCheck  
    {       

    $reservedJob =   
        {  
        $vol = (mountvol /L | select-string -Pattern "\\\\")  
        $volstring = "mountvol y:" + $vol[0]  
        CMD.EXE /C $volstring  

        SLEEP 2  

        CMD.EXE /C "CHKDSK y: > %temp%\LOGS\SystemReserved.TXT"  

        SLEEP 2 # Pause after drive dismount  

        CMD.EXE /C "mountvol y: /D"  
        }  

    Start-Job -Name reservedJob -ScriptBlock $reservedJob  

    } ## End function reservedCheck  


function fltmcCheck  
    {  
    wh "`n Getting fltmc Filters ...`n"  
    CMD.EXE /c "fltmc filters > %temp%\LOGS\fltmc_filters.TXT"  

    } ## End function fltmcCheck  


function getDXDiag  
    {  
    wh "`n Grabbing DXDiag Info...`n"  
    C:\Windows\System32\dxdiag /x $explore\DxDiag  

    } ## End function getDXDiag  


function getMSINFO  
    {  
    wh "`n Gathering MSINFO32 ...`n"  
    ## check if msinfo is already gathering - if so stop  
    If((get-process | select-string -Pattern "msinfo").Pattern -eq "msinfo")  
    {Stop-Process -ProcessName msinfo32}  

        C:\Windows\System32\msinfo32.exe /nfo $tempDir/LOGS/MSINFO32.NFO  

    } ## End function getMSINFO  


function getAV  
    {  
     if((Get-Host).Version.Major -cge 5) ##Modern OS Only  
        {  
        wh "`n Grab root\SecurityCenter2 AntivirusProduct ...`n"  
        $avPath = (Get-WmiObject -Namespace root\SecurityCenter2 -Class AntivirusProduct) | % {$_.pathtoSignedProductEXE}  
        "AV Info" + "`n========" | Out-File $tempDir/LOGS/SecurityProductInformation.TXT 
    $avPath | Out-File $tempDir/LOGS/SecurityProductInformation.TXT -Append  
        if($avPath[0] -match "exe")  
            {   
                $path = (Get-Item $avPath[0]).PSParentPath  
                Get-Item $path/*.ini | Out-File $tempDir/LOGS/SecurityProductInformation.TXT -Append  
                Get-Content $path/*.ini | Out-File $tempDir/LOGS/SecurityProductInformation.TXT -Append             
            }  
            Get-ChildItem "HKLM:\SOFTWARE\Policies\Microsoft\Windows Defender\" -recurse -EA SilentlyContinue | Out-File $tempDir/LOGS/SecurityProductInformation.TXT -Append      
        }  
    } ## End function getAV  


function getDrivers  
    {  
    wh "`n Grabbing Driver listing via DISM.EXE ...`n"  
        $drivers = cmd.exe /C "dism /online /get-drivers /format:table"  
        $drivers += cmd.exe /C "dism /online /get-drivers /all /format:table"  
        $drivers | Out-File $tempDir/LOGS/DISM-Get-Drivers.TXT  
    wh "`n Done!`n"  
    } ## End Function getDrivers  


function getMISCLogs  
    {  
        wh "`nCopying misc. logs ...`n"   
        MD $tempDir\LOGS\WER\ -EA SilentlyContinue   
        MD $tempDir\LOGS\Windows\Logs\WindowsUpdate\ -EA SilentlyContinue  
        CP "C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\*" $tempDir\LOGS\WER\ -Recurse -EA SilentlyContinue  
        CP "C:\Windows\Logs\CBS\*cbs*" $tempDir\LOGS\Windows\Logs\  
        CP "C:\Windows\Logs\DISM\*dism*" $TempDir\LOGS\Windows\Logs\  
        CP "C:\Windows\Logs\WindowsUpdate\*" $TempDir\LOGS\Windows\Logs\WindowsUpdate\  


        #DMP Collect  
        $dmp = @()  
        $dmp += Get-ChildItem C:\Windows\*.dmp   
        $dmp += (Get-ChildItem C:\Windows\LiveKernelReports\*.dmp -Recurse -EA SilentlyContinue)  
        $dmp += (Get-ChildItem C:\Windows\Minidump\*.dmp -Recurse -EA SilentlyContinue)  
        #Validate empty array  
        if($dmp.length -ne 0)  
            {  
            $dd=0  
                  Do{       
                        If($dmp[$dd].length -lt 2000000)  
                            { $destPath = $dmp[$dd].PSParentPath.Replace('C:\', '').Replace('Microsoft.PowerShell.Core\FileSystem::', '')  
                                MD $destPath -EA SilentlyContinue 
                                    COPY -Path $dmp[$dd].PSPath -Destination $destPath }  
                        $dd++  
                    }  
                    Until($dd -eq $dmp.Count)  
            }  

         #disk info 
         "`nGet-Disk:`n=========" > $tempDir\LOGS\Disk-Info.TXT  
         Get-Disk |fl >> $tempDir\LOGS\Disk-Info.TXT 
         "`nGet-Partition:`n==============" >> $tempDir\LOGS\Disk-Info.TXT  
         Get-Partition >> $tempDir\LOGS\Disk-Info.TXT 
         Manage-bde -protectors -get C: >> $tempDir\LOGS\Disk-Info.TXT 
         "`nIO Fail Search:`n===============`n" >> $tempDir\LOGS\Disk-Info.TXT 
         $search | Select-String ".*io.fail.*" | Select-String -NotMatch '0, 0, 0, 0' >> $tempDir\LOGS\Disk-Info.TXT        

    } ## End function getMISCLogs  


function bingCollect  
    {  
        ##O365 Firewall Check & Bing.com diagnostics.asp  
        ##URIs based on Article:   
        ##https://support.office.com/en-us/article/Network-requests-in-Office-365-ProPlus-and-Mobile-eb73fcd1-ca88-4d02-a74b-2dd3a9f3364d  

        MD $TempDir\LOGS\Network\ -EA SilentlyContinue  

        wh "Performing Bing & O365 URI Check ... `n"  


              $bingCheck = (Invoke-WebRequest -Uri https://www.bing.com/fdv2/diagnostics.aspx -UseBasicParsing)   
              $bingCheck | Out-File $tempDir\LOGS\Network\O365-URL-Query.TXT  

              $URIs = @('api.login.microsoftonline.com',    #0  Standard Reply = 403  
              'api.passwordreset.microsoftonline.com',      #1  Standard Reply = 200  
              'becws.microsoftonline.com',                  #2  Standard Reply = 403  
              'clientconfig.microsoftonline-p.net',         #3  Standard Reply = 404  
              'companymanager.microsoftonline.com',         #4  Standard Reply = 403  
              'device.login.microsoftonline.com',           #5  Standard Reply = 200  
              'graph.microsoft.com',                        #6  Standard Reply = 404  
              'hip.microsoftonline-p.net',                  #7  Standard Reply = 404   
              'hipservice.microsoftonline.com',             #8  Standard Reply = 404  
              'login.microsoft.com',                        #9  Standard Reply = 200  
              'login.microsoftonline.com',                  #10 Standard Reply = 200  
              'logincert.microsoftonline.com',              #11 Standard Reply = 200   
              'loginex.microsoftonline.com',                #12 Standard Reply = 200  
              'login-us.microsoftonline.com',               #13 Standard Reply = 200  
              'login.microsoftonline-p.com',                #14 Standard Reply = 200  
              'login.windows.net',                          #15 Standard Reply = 200  
              'nexus.microsoftonline-p.com',                #16 Standard Reply = 403  
              'passwordreset.microsoftonline.com',          #17 Standard Reply = 200  
              'provisioningapi.microsoftonline.com',        #18 Standard Reply = 403  
              'stamp2.login.microsoftonline.com',           #19 Standard Reply = 200  
              'ccs.login.microsoftonline.com',              #20 Standard Reply = 401  
              'ccs-sdf.login.microsoftonline.com',          #21 Standard Reply = 401  
              'accounts.accesscontrol.windows.net',         #22 Standard Reply = 200  
              'secure.aadcdn.microsoftonline-p.com',        #23 Standard Reply = 400  
              'windows.net',                                #24 Standard Reply = 200  
              'phonefactor.net',                            #25 Standard Reply = 200  
              'account.activedirectory.windowsazure.com',   #26 Standard Reply = 404  
              'secure.aadcdn.microsoftonline-p.com',        #27 Standard Reply = 400  
              'login.windows.net',                          #28 Standard Reply = 200  
              'provisioningapi.microsoftonline.com',        #29 Standard Reply = 403  
              'mscrl.microsoft.com',                        #30 Standard Reply = 400  
              'secure.aadcdn.microsoftonline-p.com',        #31 Standard Reply = 400  
              'windowsupdate.microsoft.com',                #32 Standard Reply = 200  
              'update.microsoft.com',                       #33 Standard Reply = 200  
              'au.download.windowsupdate.com',              #34 Standard Reply = 200  
              'download.windowsupdate.com',                 #35 Standard Reply = 200  
              'download.microsoft.com',                     #36 Standard Reply = 200  
              'tlu.dl.delivery.mp.microsoft.com');          #37 Standard Reply = 403  


              $count = 0;  
              $queryResult =@{};  

              Write-Host "Checking URIs .." -NoNewline  

              Do {           
                      Try{  
                      $queryResult[$count] = (Invoke-WebRequest -Uri ("http:`/`/" + $URIs[$count]) -Method Head -UseBasicParsing -TimeoutSec 2).RawContent  
                         }Catch{ $catch = $_ }  

                          if($queryResult[$count].Count -eq 0)  
                                  {$queryResult[$count] = ($catch[$catch.count -1].ToString()).Replace("`n", " ")}                                     
                      Write-Host "." -NoNewline           
                      $count++         
                  }Until ($count -eq ($URIs.Count));                            
              Write-Host "."  

                  Get-Date | Out-File $tempDir\LOGS\Network\O365-URL-Query.TXT -Append  
                  $queryResult | Out-File $tempDir\LOGS\Network\O365-URL-Query.TXT -Append  

        Write-Host " Bing Check", `n, "==========" | Out-File $tempDir\LOGS\Network\O365-URL-Query.TXT -Append  

              wh "`n`n`n`URL Check Finished...`n"   
    }  


function smbConfig  
{  

    $CMDs =  
    {   cmd.exe /c "net config server"    
        cmd.exe /c "net config workstation"  
        Get-SmbClientNetworkInterface  
        Get-SmbServerConfiguration  
        Get-SmbClientConfiguration  
        Get-ChildItem "HKLM:\SYSTEM\CurrentControlSet\Services\LanmanServer"   
        Get-NetAdapterAdvancedProperty | ft }  

    ForEach-Object{Invoke-Command $CMDs | Out-File $TempDir\LOGS\NETWORK\$env:COMPUTERNAME-SMB-Config.TXT -Append}  

    $share = Get-SmbShare  

    ForEach-Object{Get-SmbShareAccess $share.Name | ft
    0 comments
  4. Jenny Feng 14,076 Reputation points
    2021-07-05T07:07:55.333+00:00

    @Colin Stephens
    Hi,
    The best and recommended option to resolve this message is wait. This problem occurs when one of your system driver is latest version, but Windows want to install its own recommended version and hence the OS fails to do so.

    Also, you could try the following methods:
    Run Powershell as administrator and execute the following command:
    Get-WindowsUpdateLog
    This will create a windows update log file on your desktop called WindowsUpdate.log.
    Open this file and hit ctrl + f to open up the search dialog.
    Search for "Error Installing" without the quotes.
    This will give you the device ID of the failed driver.
    Download the driver from your pc manufacturers web site and install.

    Hope above information can help you.

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.
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