mail disappeared

Question

When I get emails from Craigslist or from me.com emails disappear in 2 or 3 sec I check every folder like junk, and delete. archive not finding any solution need help, please

Answer 1

I'm having the same problem. Started October 25th.

Answer 2

Dear UmerSh,

Many thanks for your kind response,

• May I please know if you tried to add the domain in question to your safe sender list? if not, please kindly add the domain to your safe sender list and check if there is any difference. To add the domain to the Safe sender list, you can refer to Safe Senders in Outlook.com - Microsoft Support

I look forward to your update. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated.

Thank you for your precious time. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator

Answer 3

Hello dear Libeanmlak

yes I am using a Microsoft 365 business email account. And i have checked everything rules search nothing is there as well

Answer 4

Dear UmerSh,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

I'm sorry to hear that you're experiencing issues with your emails disappearing. To understand the issue and provide possible solution, we need more details from you, please kindly provide us the following information. Thanks in advance!

• May I please double confirm if you're using Microsoft 365 business email account or Microsoft personal account, such as Outlook.com, hotmail.com, or live.com email accounts?
• Have you tried to search the email in question using the subject as a search key?
• Have you checked if there are any rules set up in Outlook? if not, please kindly check your rules to see if this is the case, sometimes it's possible that they are automatically moving your emails to a different folder.

I look forward to your response. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated.

Thank you for your precious time. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator