Exchange Online (Plan 1) and new Outlook for Windows not working

Anonymous
2023-11-25T13:29:40+00:00

Hi I have an Exchange Online (Plan 1) license that I'm trying to use with the new Outlook for Windows client on Windows 11, however I keep getting the error "This account is not supported in Outlook for Windows due to the licence provided by your work or school". How do I fix this?

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-01-11T16:16:31+00:00

    In relation to Exchange Online (option 1) accounts being added to the new version of Outlook.

    "This account is not supported in Outlook for Windows due to the license provided by you work or school. Try to login with another account or go to Outlook on the web."

    Microsoft, please sort this madness out. As mentioned by others, you can add any other email provider on the planet so why would you limit paying Microsoft users who have exchange accounts.

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  2. Anonymous
    2023-11-25T14:22:36+00:00

    That's right, Microsoft have created an email client that doesn't work with their own paid-for email service but does work with free Gmail and Apple Mail.

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  3. Anonymous
    2023-12-04T23:36:58+00:00

    Everyone - My colleagues and I have created a master record for this issue, in the system that Microsoft actually looks at for complaints of this type. The record is here: https://feedbackportal.microsoft.com/feedback/idea/2f7925cb-3a80-ee11-a81c-000d3ae46fcb  . All of the issues surrounding this are document there, and we're gathering comments there as well. PLEASE consider taking a moment to visit that link, upvote that issue, and add your comments. This is the fastest and most correct way of getting this resolved. Thank you!

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  4. Anonymous
    2023-11-25T14:44:09+00:00

    Hi

    Thanks for the response but my account workswith the old outlook client, and with the Outlook for Windows client on Windows 10.

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  5. Anonymous
    2023-11-25T14:02:32+00:00

    Hello,

    Thank you for coming to the forum. My name is Fuad, and I'm happy to help you in the best way I can.

    It is worth noting that this is a user community, and we are all users here, much like yourself. While we strive to assist and share insights, we are not Microsoft directly.

    I am sorry, but Exchange Online (Plan 1) accounts can only be accessed from the web, you cannot add these accounts to your Outlook desktop application.

    Once more, I am sorry about that, the error you are seeing that is what it means.

    If there is anything else on this subject you have a question on, do let me know.

    Best Regards Fuad

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