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***@HOTMAIL.CO.UK CANT ACCESS MY ACCOUNT KEEPS TELLING ME I HAVE FAILED MY CREDENTIALS PLEASE CONTACT ME ON ***@GMAIL.COM
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
i am using the right information, it just keeps saying credentials needed, when i try to change password it saying my information is wrong so wont let me change the password
Hello Michelle F,
Thank you for reaching out to the Microsoft Community. My name is Taiwo and I'm happy to help.
I understand how important accessing your account is.
Before you look to reset your password, double check that you are using the correct email address when logging in.
When it comes to password resets, Microsoft has a fantastic support article that provides all the steps. You can find it here: https://support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735
If this is a personal account, please use the following link to reset the password: https://account.live.com/ResetPassword.aspx
If this is a work or school account, please use the following link to reset the password: https://passwordreset.microsoftonline.com/n/passwordreset/#!/
Let me know if you need more help.
Regards, Taiwo