Outlook Crashing

Question

I am on a Mac Mini (Late 2014 Intel Processor) running Monterey 12.6.9

I tried to switch to the classic version of Outlook in order to set up rules and it now crashes on startup. Do i need to reinstall Outlook in order to revert to the new version?

Thanks.

~ James

Answer 1

Hello James,

Thank you for your response.

If you are using the new outlook for mac, for now, this only supports server rules, and these need an exchange account. Ref: Create a rule in Outlook for Mac - Office Support (microsoft.com). If you are using another email account type like IMAP or POP, you can set up and use client rules in the legacy outlook.

Server rules vs. client rules in Outlook for Mac - Office Support (microsoft.com)

In case you have any further queries, please let me know.

Best Regards,

Ashraf.

Answer 2

Thank you!

May I ask a follow up question. How can I set up rules in Outlook (mac)? When I select rules it tells me that they are not supported.

Answer 3

Hello James,

Good day! Thank you for posting to Microsoft community.

I'm sorry to hear that you're experiencing issues with Outlook on your Mac. In this case, you may have to uninstall and re-install your outlook app. Please try steps below.

• In Finder >go to the Applications folder
• Drag/Move the Microsoft Outlook app to the trash.
• Restart your Mac.
• Run this installer to reinstall Microsoft Outlook Install package.

In case the issue persists, please let me know.

Looking forward to your response.

Sincerely,

Ashraf.