Problem with Flags

Question

Hi,

I am wonder if others have experienced this issue.

I use Outlook professionally in a job where a lot of emails are passing though - typically 50-100 each day. I use Outlook on 4 Apple devices, all logged into with the same AppleID.

I use Flags a lot to flag emails that needs my attention later on, but I often experience problems with this. To give an example, last night I was handling 4 emails on my iPad and therefore unflagged them. This morning when opening Outlook on my work laptop, those 4 mails are still flagged. So there seems to be a problem with the syncronization.

But the issue is not only happening between the devices, it is also happening on the same device. I have often experinced that mails that I either flagged during a workday is no longer flagged the day after when opening the mail on the same device.

I suspekt that the issue is due to some kind of syncronization issue between the devices, but I just cannot seem to solve it. As it is the same AppleID on all the devices, the timezone is the same, so I don't think that this is causing it.

It is a frustrating issue as this is causing me to overlook important mails that needs my attention, just as I spend time unflagging mails, that I already unflagged before.

Any clue to the reason for this and a possible solution?

BR

Michael

Answer 1

Dear Michael

Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

First of all, we apologize for the inconvenience and inconvenience caused to your work. Based on your description, I've read your question carefully, given that your question is happening with several devices, this means that the problem is not just related to a particular Outlook client, because our forum lacks relevant knowledge and permissions to fix your problem, so to better help you and not waste more time, please kindly try to create a service ticket in the Microsoft 365 admin center to support > service requests through navigation, as they have more access permissions than on this forum, and professional engineers will further help you.

Note: if you are not using admin account, please kindly ask admin within your organization for help.

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Microsoft Community Moderator

Answer 2

Dear MichaelP_73,

Good day!

Thank you for posting to the Microsoft Community. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Microsoft Community