Email Does Not Exist Error

Question

I am getting a message saying that my email doesn't exist, but it definitely does. A. It only happens trying to log in on the app. B. It works fine to log in on Safari. C. I'm on it right now posting this. I'm so confused.

Answer 1

Hello Ivy2488,

Thank for your reply and sharing more information!

Based on your situation, we recommend that you can contact Outlook for iOS Team available with in App by going to Outlook(?)>Contact Supportor check with Get in-app help for Outlook for iOS and Android - Microsoft Support. They can also involve more resources to investigate the issue from backend side. This would be the most efficient way in handling this case for you.

Again, your understanding and patience will be appreciated.

Thank you!

Answer 2

It only happens on the ios outlook app, which I've already uninstalled and reinstalled. And I can't remove the email and redo it because it is my school email.

Answer 3

Hello Ivy2488,

Thank you for posting this case in Microsoft Community!

Based your description, you are getting the error message that your email does not exist showing in Outlook for iOS . I would like to cooperate with you working on this case. To clarify this case, please help to collect following information:

• If these case only happened on one specific email or all emails?
• Have you tried to set up your email account in other Mail app for iOS if getting the same case? Set up an Outlook account on the iOS Mail app

For my suggestion, if only happened on Outlook app for iOS, you may try following workaround:

1. Firstly, you may try to close Outlook app or iPhone system completely and check if working or not.
2. If not working, please try to remove your Outlook email account and re-add it again. Set up the Outlook app for iOS
3. If this issue still persists, finally please try to re-install Outlook app again from Apple Store. And please also make sure if your iOS system version is also update to date.

If this issue still persists, it is suggested to contact Outlook for iOS Team available with in App by going to Outlook(?)>Contact Supportor check with Get in-app help for Outlook for iOS and Android - Microsoft Support that team have required more resources, so they will assist you to check further.

Your understanding and patience will be appreciated.

Thank you!

Answer 4

Hello Ivy2488,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

We are looking into your situation and we need sometime to do further tests on this. Will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Microsoft Community