authenticator app vs outlook

Question

it seems as though i have lost access to my domain email because im not able to log into my email due to the authenticator app looping me in circles when i attempt to log into the authenticator app. is there a work around? I am the admin and still cannot access my email.

Answer 1

Hi, Jennifer Smith7

Good day!

Thank you for posting to Microsoft Community. We are happy to assist you.

According to your description, I'm sorry to hear that you're having trouble accessing your domain email. I

Since you're the administrator of your own domain, truly understand how frustrating this can be.

With regards to your query, please note that this matter is very sensitive and should not be discussed here in a public forum which is accessible to all Microsoft customers. 

We value your organization’s security and privacy; hence we suggest you contact our Data Protection Team directly, please see below for instructions:

If there is another Global Administrator (GA) in your organization, you can ask them to reset the password for you.

If no other GA is available, please contact Microsoft Data Protection team -Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn. (Ctrl+F4 and type your area's name.)

When you contact support, be sure to provide as much information as possible about your account and the issue you're experiencing. This will help the support team to assist you more efficiently. They may ask you to provide some form of identification to verify your identity before they can assist you with unlocking your account. (Our Data Protection Team will ensure that your organizations data is secure and will remain private.)

Thanks for your precious time and your understanding would be highly appreciated.

Hope you all the best!

Sincerely,

Alex | Microsoft Community Moderator.