Microsoft.Mapi.MapiExceptionMdbOffline Error user unable to login to webmail and outlook 2016

Question

Hi team,

One of the email address on account is unable to login to exchange email and get the below error.

-( Something went wrongWe're having trouble getting to your mailbox right now. Please refresh the page or try again later.

X-ClientId: 01A4BD08F1FB46DC93CCEB7D872869A8
request-id 54ca6410-6a67-4b6b-8b00-e8b85aee6912
X-OWA-Error Microsoft.Exchange.Data.Storage.MailboxOfflineException
X-OWA-Version 15.1.2507.35
X-FEServer CAS02-SY
X-BEServer EXCH04-SY
Date:23/11/2023 8:09:30 AM
InnerException: Microsoft.Mapi.MapiExceptionMdbOffline

Please can you help assist.

Answer 1

Hi IshuG

I'm Femi and I'd happily help you with your questions. In this forum, we are Microsoft consumers just like yourself. No one here is a Microsoft employee.

This error may indicate that your mailbox is offline or unavailable due to some network or server issues. I would recommend that you. Here are some possible solutions that helped me in the past

Ensure that your internet is fast, sometimes it might be due to poor network also, try to access your mail with a different browser, and see if the issue persists.

Lastly, try to switch from working offline to online in Outlook. On the Send/Receive tab, choose Work Offline and check your status bar. If the status shows Working Offline, repeat the action until the status changes to connected, to do learn more, please visit

https://support.microsoft.com/office/2460e4a8-16c7-47fc-b204-b1549275aac9

I hope this helps, let me know if this is contrary to what you need. I would still be helpful to answer more of your questions.

Best Regards,

Femi.

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