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Resolution Android Outlook email sync issues

Anonymous
2023-12-03T12:03:04+00:00

We had email sync issues on Android Outlook Apps running on two devices (Phone and Tablet) both devices running Android 13 using the same Ms Acc/Email address.

This issue was resolved by change in both devices power settings for the Outlook App to "Unrestricted"profile under battery setting for this app. Changing from "Optimised" to "Unrestricted" fully resolved our sync issues when the Tablet went to sleep allowing Outlook to remain active in the "Background", this did not effect the battery usage in any way for us.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2023-12-03T12:43:51+00:00

    Only a pleasure 👍

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  2. Anonymous
    2023-12-03T12:35:47+00:00

    Hello Ivanr53, thanks for coming into forums. I'm Myk, an Independent Advisor.

    The fix you posted will definitely help someone that might bump/encounter this same issue in the future. This is greatly appreciated. Thank you!

    Should you need additional help, please don't hesitate to reach out if needed.

    Kind Regards, Myk

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