Image won't insert nto email.

Question

All of a sudden (it's worked for years) Hotmail won't allow me to insert an image into email. It shows a small blue square with a ? in it. How can I get it to work as it always has in the past?

Email is only a matter of a few kb and so is image.

Answer 1

Hi there,

Apologies for any inconvenience, which browser are you experiencing this issue with? have you tried using another browser? try using Microsoft Edge if you use a PC and see if you experience the same issue.

Regards,

Bobadoye

Answer 2

Hi Bobadoye,

Re Outlook on web: browser up to date. No extensions. Cache & cookies cleared. Will still not insert image in email.

Incidentally, why is there no "Tools" button on the ribbon anymore?

Re Outlook application: Up to date. Doesn't even give me the option to insert.

??

Answer 3

Hi there SteveRagnall,

Welcome to Microsoft Community

I'm Bobadoye and I'd be happy to help you out with your question.

Apologies for any inconvenience, please follow the steps below:

• If you are experiencing this issue on the web, please clear your browser cache and cookies, use private/incognito browser or you consider using a different browser
• You can also update your browser to the latest version, disable any browser extension
• If you are experiencing this issue with Outlook application, please close and re-open your Outlook, check for update and update your Outlook application to the latest version.

If all these steps do not resolve, I would like to know if you are experiencing the issue on the web or with Outlook application, provide the version of your application, please indicate the operating system of your device.

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards,

Bobadoye