Share via

Default "From" email from shared mailbox

Anonymous
2023-11-16T16:00:26+00:00

In one of my user new outlook, when he tries to reply to an email from shared mailbox then the "From" email should be shared mailbox email but instead he is getting his personal email address by default and in old outlook it was working fine.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-11-16T17:32:35+00:00

    Dear K_196_1,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist.

    As per your mentioned description about "Default "From" email from shared mailbox" After thorough research and testing I found that you are definitely right this particular setting only exists in the classic Outlook and is not yet available in New Outlook for Windows at this moment. Kindly note that The New Outlook is in a Preview state, and they are still working on the platform/foundation of the application itself. At this stage of the development, luckily restarting the client is very quick. As an alternative, you can switch back to "Classic" Outlook by turning New Outlook Off and If for some reason you don’t see a toggle in the new Outlook for Windows, kindly refer to Toggling out of the new Outlook for Windows preview - Microsoft Support

    However, thank you so much for bringing this to our attention, your suggestion is very helpful, and I believe it could make the use of New Outlook even better. Since New Outlook for Windows is still in active development, we will surely raise your concerns to our Product Development Team and hopefully this can be included in the future updates. In the meantime, I did find similar request in the feedback forum New Outlook original email is not included in the replied email when reply to email of shared mailbox · Community (microsoft.com), I have asked my team to vote, and you may upvote for this if it is in line with your requirement. Otherwise, you may as well provide feedback on this feature in your outlook (Help--> Feedback) or by creating a new post in the Feedback Portal via Outlook · Community (microsoft.com) our Product Development Team are committed to enhancing the customer experience by continually examining suggestions to include in the design and development of future product upgrades based on your suggestions. Hopefully your suggestion will help many other people in the future.

    Customers’ feedbacks are always valuable for us. Your time and understanding will be greatly appreciated. Stay safe and healthy. Have a nice day!

    Best regards,

    Inema | Microsoft Community Moderator

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments