Can't log into Authenticator App

Question

Was told I probably didn't need to keep the authenticator app on my phone after initially setting up my account so I deleted the app because my phone is old, slow, and low on storage. Now I can't sign into my account on any of my personal devices (phone and laptop) because I don't have the code from the app. Tried to download the app again to sign in and the authenticator app is requiring that I have a code from the authenticator app in order to let me sign in. So basically I can't sign into the authenticator app because I'm not signed into the authenticator app. I can access everything from my work computer so I tried using the "Sign in from another device" option on the app.... but it requires me to input a code from the authenticator app. So I'm kind of lost now.

Answer 1

Dear Team,

I am only admin in my account and I am also unable to login to Authenticator app.

Could you please help me on the same?

Best regards,

Ram

Answer 2

Hello COURTNEY WOODS (SDM),

Thank you for posting to the Microsoft Community. We are happy to assist you.

Based on your description I understand you deleted the app that you registered your account for authentication and now you cannot sign in. Kindly reach out to your admin/IT to re-register your authentication in Azure Active Directory. Steps for administrator reference: Sign in to the Microsoft Entra admin center (Azure Active Directory) as at least an Authentication Administrator. > Users > All users > Choose the user for whom you wish to add an authentication method and select Authentication methods. > Revoke multi-factor authentication > Re-register multi-factor authentication.

 

We look forward to hearing from you. Thank you for your patience and understanding.

Sincerely

Simbarashe | Microsoft Community Moderator

Answer 3

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