Cannot set up 2fa

Question

Hello,

When I try and enable 2fa with my phone number I get "This is already part of your security info." not sure how to get passed this.. I do not want to install the App

Answer 1

"set up a new cell phone number" what kind of advice is this? That shouldn't even be considered a solution, who goes around picking up new phone numbers whenever they want, no one does.

The problem is still in how MS deals with accounts: Whatever you have set up in the "Ways to prove who you are" is mutually exclusive to what you select in the MFA setup.

So as abtruse as MS is, you have to remove or replace what you have in the "Ways to prove who you are" section to be able to use that option (phone, email) in the MFA setup.

Why do I need MFA if there are already 3 other things setup in Ways to prove who you are?

Why arent those options able to be combined?

Answer 2

its says when i try to connenct my xbox account to my epic games acount it says that something is wrong from my credentials

Answer 3

Dear toake123

Thank you for posting in Microsoft Community.

Based on your description, I know you problem more clearer

Have you set your cell phone number as an alias? Like you can log into your Microsoft account with your own cell phone number?

And you have set your cell phone number as the verification information?

I must emphasize that using two-step verification on a cell phone, a mobile verifier is a better option. For the problem you are facing now, either set up a new cell phone number as the secret message or unset the cell phone number as an alias.

If you have any questions, please contact us and we will get back to you as soon as possible!

Thank you for your understanding and cooperation.

Best Regards , 

Kokutou-MSFT |Microsoft Community Technical Support Expert

Answer 4

Thanks Kokutou -

I have a phone number already linked to my account, but when I go and try to enable 2fa with my phone number it says "This is already part of your security info." and doesn't let me set it up.

I don't want to have to install an app for this and was hoping to be able to get 2FA through my phone but it won't let me.

Answer 5

Dear toake123

Thank you for posting in Microsoft Community.

Based on your description, I know you face some problems on account issue

but you've provided so little information that I can't tell if the problem you're experiencing is one within the other. Please let me ask a few questions to better troubleshoot your problem.

Are you looking to change the authentication method for two-fold verification?

The link below should help you

Change your two-step verification method and settings - Microsoft Support

I'm very sorry, the information you provided is too little, I don't know how to help you, if the above methods didn't help you out, you can contact the online chat customer service

If you want to talk with them ，please follow the steps below to contact the Outlook.com team online: Contact - Microsoft Support

Currently logged into another working Micorsoft account.

Under Products & Services, select ”Other Products”

Under Categories, select “Manage account security”, and click Confirm.

Click “Chat with a support agent in your web browser”.

If you have any questions, please contact us and we will get back to you as soon as possible!

Thank you for your understanding and cooperation.

Best Regards , 

Kokutou-MSFT |Microsoft Community Technical Support Expert